Desktop Support

Lakeshore Talent

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Lakeshore Talent is currently seeking Desktop Support for one of their clients, a global organization for their office  based out of Vancouver. This is a 12 month contract position, training will be in the office but after will have more remote flexibility.

 

Background (including employment and education verifications), and proof of Covid – 19 vaccine is required upon hire.

 

Job Description:

The Desktop Support position provides enhanced support of EUC services for operations, which may include support of Digital Workplace devices, including: End-user devices, mobile devices, unified communications, IT infrastructure and network operations, and issue resolution. Demonstrates broad knowledge of desktop and mobile technologies; strong ability to work remotely in a team environment and follow instructions.

 

 

Job Duties:

  • Provides support for areas of responsibility for Corporate site IT facilities and IT End User Services which may include: support and troubleshooting of Desktop devices, mobile/phone devices, printer devices, Audio/Visual equipment and other related IT devices and services that are deemed part of the Digital Workplace (Remote and in person). 

  • Works with Desktop Services, Services Desk and Endpoint Technicians and Leads to obtain status of the overall health of the Digital Workplace environment 

  • Ensures that end-user environments are effectively maintained and supported 

  • Consistently maintains departmental SLAs within acceptable levels 

  • Works with Manager of Digital Workplace on continuous improvements for department’s operations The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. 

 

Qualifications:

  • 3 – 5 years’ experience in end user engineering and support field 

  • Bachelor’s Degree or Technical qualification in IT or Computer science or demonstrate technology work experience. 

  • Highly self-motivated and directed with an attention to detail and strongly customer service oriented 

  • Possess strong IT knowledge and understanding with deep skills in IT operations, customer relationship management and outsourcing vendor relationship management 

  • Skilled at incident and problem resolution 

  • Strong understanding of hardware and software issues pertaining to Windows architecture 

  • Strong communication skills, both orally and in writing, with subordinates, colleagues, clients and customers at all levels 

  • Ability to effectively work within projects timelines and constraints 

  • Strong knowledge with Windows Operating systems 

  • Experience with OS image deployment and maintenance  

  • Experience with application packaging and deployment 

  • ITIL certification and firm understanding of ticketing systems 

  • Bonus to have Azure Virtual Desktop support experience

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