Help Desk – Information Technology
Lakeshore Talent
To Apply for this Job Click Here
Lakeshore Talent is seeking a Help Desk Support Technician for a large hospital organization based in Aurora, CO. This is a 6 month contract to start with potential for extension at the end and has hybrid flexibility.
Pay: $23-$25/hr
Shift: 7:00am – 3:30pm
Schedule: Monday – Friday, hybrid
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically (typically handling 40-70 calls/day)
- Mobile Device and Printer Support
- Troubleshoot workstations and connectivity for devices
- Recommend hardware and software improvements
- Track customer issues and resolutions
Requirements:
- High School Diploma or GED Equivalent
- Knowledge of Active Directory, MS Office, Mobile Support, Printer Support, Chat & Online Meeting Support
- MECM, SCCM, Citric, VPN, and Apple support, preferred
- Excellent customer service and phone etiquette
- Prior working experience of ticketing systems/documentation
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Job ID: 48470