Remote Technical Support

Lakeshore Talent

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Lakeshore Talent is currently seeking a Remote Technical Support Specialist for one of their clients, a tech company based out of Westminster, CO. This is a FULLY REMOTE, position paying $19/hr. 

Candidates must be able to work ANY of the below shifts (listed in Mountain Time): 
Shift 1: Saturday 8am-4:30pm, Tuesday-Friday 6am-2:30pm  (Sunday/Monday off)
Shift 2: Tuesday-Saturday 8am-4:30pm  (Sunday/Monday off)
Shift 3: Sunday 8am-4:30pm, Monday-Thursday 6am-2:30pm (Friday/Saturday off)

Background check and drug screen (excluding THC) required upon hire.

Job Description:

The Technical Support Specialist will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customer’s issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support customers.

Job Duties:

  • Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team
  • Assist inexperienced or nontechnical end users in resolving issues
  • Diagnoses browser and networking issues
  • Records and/or maintains accurate information within ticketing system
  • Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
  • Work in a team environment
  • Coordinating, working with and following up on work performed by field techs


  • High School diploma or equivalent
  • Possess technical aptitude for performing technical tasks to resolve customer issues
  • Ability to work a flexible or rotating schedule, including some weekends and evenings
  • Ability to work both independently and as part of a team
  • Must have excellent customer service skills and manage time well, working with multiple clients at the same time
  • Proficient in configuring, and troubleshooting production services
  • Understanding of basic Linux commands
  • Inbound/Outbound technical support center experience preferred
  • Customer facing experience preferred

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