Remote Technical Support
Lakeshore Talent
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Lakeshore Talent is currently seeking a Remote Technical Support Specialist for one of their clients, a tech company based out of Westminster, CO. This is a FULLY REMOTE, position paying $19/hr.
Candidates must be able to work ANY of the below shifts (listed in Mountain Time):
Shift 1: Saturday 8am-4:30pm, Tuesday-Friday 6am-2:30pm (Sunday/Monday off)
Shift 2: Tuesday-Saturday 8am-4:30pm (Sunday/Monday off)
Shift 3: Sunday 8am-4:30pm, Monday-Thursday 6am-2:30pm (Friday/Saturday off)
Background check and drug screen (excluding THC) required upon hire.
Job Description:
The Technical Support Specialist will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customer’s issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support customers.
Job Duties:
- Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team
- Assist inexperienced or nontechnical end users in resolving issues
- Diagnoses browser and networking issues
- Records and/or maintains accurate information within ticketing system
- Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
- Work in a team environment
- Coordinating, working with and following up on work performed by field techs
Qualifications:
- High School diploma or equivalent
- Possess technical aptitude for performing technical tasks to resolve customer issues
- Ability to work a flexible or rotating schedule, including some weekends and evenings
- Ability to work both independently and as part of a team
- Must have excellent customer service skills and manage time well, working with multiple clients at the same time
- Proficient in configuring, and troubleshooting production services
- Understanding of basic Linux commands
- Inbound/Outbound technical support center experience preferred
- Customer facing experience preferred