Call Center Representative

Lakeshore Talent

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Lakeshore Talent is working alongside a reputable hospital system in downtown Chicago, IL to fill immediate Patient Access Specialist needs.

 

CONTRACT LENGTH: 3 months to start with potential for extension or hire
PAY: $19/hour
SHIFT: M-F 8:00am-5:00pm

JOB DESCRIPTION:

Provides exceptional customer service to patients; correctly identifies and collects patient demographic information

RESPONSIBILITIES:

An employee in this position may be called upon to perform any/all of the following duties as well as additional related tasks.

  • Register new patients
  • Schedule Appointments
  • Transfer calls to appropriate personnel
  • Coordinate communication between business units
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision

 

WHAT YOU BRING:

  • High School Diploma or equivalent required
  • Previous customer service/call center experience
  • Previous  medical office experience required
  • Epic experience is required
  • Must be able to work in a fast-paced environment and take appropriate action
  • Candidates should be professional, reliable and willing to work

Because this position is in a healthcare setting, immunization records must be up-to-date (MMR, Varicella, Tdap, Flu, Covid-19).

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