Account Manager

Lakeshore Talent

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Job Title: Account Manager

Lakeshore Talent is seeking a Temporary Account Manager to join our client’s customer service team. This role offers a great opportunity to be a part of an engaging team and positive office culture. 

Employment type: Contract
Duration: 3-4 months minimum
Location: Downtown Denver, 100% onsite
Schedule: Monday-Friday 7:00am-4:00 pm or 7:30 am-4:30 pm

Responsibilities:

  • Independently manage key customer accounts, utilizing customer portals for order management, product details, and data analysis.
  • Handle daily inquiries via phone and email, including pricing, availability, emergency orders, backorder status, tracking/shipping information, and returns.
  • Act as the primary point of contact for key clients, providing timely resolutions and guidance on complex issues.
  • Initiate and expedite production for products based on customer requirements.
  • Provide product information, competitive product interchange, and product substitutions to customers.
  • Utilize Salesforce.com CRM or similar tools to track customer cases.
  • Support CX team in meeting monthly metrics.

Qualifications:

  • 3-5+ years of relevant work experience in a fast-paced customer service environment.
  • Bachelor’s Degree preferred.
  • Strong written and verbal communication skills.
  • Excellent listening skills.
  • Self-starter with meticulous attention to detail and drive for customer success through relentless follow-up.
  • Experience building relationships with customers and collaborating effectively with a team.
  • Interest in learning about complex and unique customers in industrial and automotive markets.
  • Ability to make decisive actions based on individual customer needs.
  • Proficiency in Microsoft Word and Excel, and ability to work within database systems.
  • Disciplined and supportive of guidelines, policies, and metrics as established by the CX team.
  • Must be legally authorized to work in the United States on a permanent basis without sponsorship.

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