Patient Access Representative

Lakeshore Talent

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Lakeshore Talent is working alongside a reputable hospital system in downtown Chicago, IL in their search for a Patient Access Representative! This is a 3 month contract to start, with high potential for extension or hire. This is a great opportunity for candidates with a passion for healthcare to get their foot in the door with an amazing healthcare company!

 

CONTRACT LENGTH: 3 months to start, with high potential for extension or hire!
PAY: $19/hour
SHIFT: Monday-Friday; 8:30 am – 5:00 pm

JOB DESCRIPTION:
Takes upward of 60-100 inbound calls per day in order to schedule patient appointments in EPIC. Representatives will be expected to provide excellent customer service and summarize all transactions at the end of their calls.
 

RESPONSIBILITIES:

An employee in this position may be called upon to perform any/all of the following duties as well as additional related tasks.

  • Register new patients
  • Schedule Appointments
  • Transfer calls to appropriate personnel
  • Coordinate communication between business units
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision

 

WHAT YOU BRING:

  • High School Diploma or equivalent required
  • Previous customer service/call center experience
  • Experience in EPIC EMR
  • 2-3 years customer service or medical office experience required
  • Must be able to work in a fast-paced environment and take appropriate action
  • Candidates should be professional, reliable and willing to work

Because this position is in a healthcare setting, immunization records must be up-to-date (MMR, Varicella, Tdap, Flu, Covid-19).

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