Patient Access Specialist
Lakeshore Talent
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Lakeshore Talent is in search of a Patient Access Specialist (PAS) for a 13-week contract with the potential for extension or hire at a leading healthcare organization in downtown Chicago. This role is an excellent opportunity for someone with strong customer service and administrative skills looking to work in a fast-paced hospital setting within the Diagnostic Imaging Patient Service Center.
Position Details
- Contract Length: 13 weeks (possible extension or hire)
- Location: Chicago, IL
- Pay: $21-$23/hr
- Department: Diagnostic Imaging Patient Service Center
- Shift: Day shift, 5×8-hour schedule (9:30 AM – 6:00 PM)
- Vaccination Requirements: COVID and Flu vaccines required
Position Summary
The Patient Access Specialist (PAS) plays a key role in creating a positive first impression for patients, ensuring an efficient and compassionate registration and scheduling experience. This position requires strong attention to detail, professionalism, and a commitment to patient care, with an emphasis on upholding the organization’s Patients First philosophy.
Key Responsibilities
Customer Service & Patient Interaction
- Deliver exceptional customer service and foster a welcoming environment for all patients.
- Serve as the first point of contact for patients, addressing questions and concerns professionally.
- Maintain confidentiality in compliance with HIPAA standards.
- Communicate effectively with patients, departments, and providers to ensure smooth scheduling and registration processes.
Registration, Scheduling & Documentation
- Accurately collect and enter patient demographic and insurance information in accordance with organizational standards.
- Schedule diagnostic imaging appointments and verify medical necessity where applicable.
- Conduct insurance eligibility and benefit verification using online systems (e.g., NDAS, ASF).
- Complete real-time eligibility checks and handle out-of-network policies appropriately.
- Perform out-of-pocket cost estimations and communicate payment expectations to patients.
- Accurately document and update information in Epic, ensuring clear and complete notes.
Process Improvement & Efficiency
- Proactively prevent scheduling or registration issues by verifying test types, preps, and potential conflicts.
- Maintain a high level of accuracy in data entry and record-keeping.
- Contribute ideas for improving workflow and enhancing patient satisfaction.
- Support departmental quality initiatives and meet established performance metrics.
- Cross-train across related departments to provide flexible support.
Collaboration & Communication
- Partner with internal teams to resolve issues, support scheduling coordination, and promote efficiency.
- Attend departmental meetings as needed and communicate updates effectively.
- Provide assistance and training to new team members when necessary.
Qualifications
Required:
- High School diploma or equivalent.
- 2–3 years of customer service or medical office experience.
- Strong interpersonal, verbal, and written communication skills.
- Proficiency in computer systems and data entry (minimum 40 WPM typing speed).
- Excellent organizational, problem-solving, and multitasking abilities.
- Customer service oriented with a professional and empathetic demeanor.
Preferred:
- Additional education or healthcare coursework.
- Experience in healthcare finance or insurance.
- Knowledge of patient scheduling, registration, or Epic systems.
- Multilingual communication skills.
If you’re a dependable, detail-oriented professional passionate about patient care and administrative excellence, we encourage you to apply for this opportunity with Lakeshore Talent!