Bilingual HR Service Center Admin (47283)

Lakeshore Talent

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Lakeshore Talent is currently seeking a Bilingual HR Service Center Admin for one of their clients based out of Denver, Colorado. This is a 6-month contract position (could be extended) and pays $27 – $30 per hour (depending on experience). This is a fully remote role and candidates can live anywhere in the US or Canada.

Background check, drug screen and Covid vaccination required upon hire.

Job Description:
This role provides HR assistance to employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, email, chat and in-person. Responsible for helping current and former employees find answers to their questions and solve their complex HR problems. This role provides support for core HR programs, projects, communications, and platforms; supports HR data entry, process administration and documentation and continuous improvement.

Job Duties:

  • Provide friendly, supportive guidance to employees and managers on information requests, self-service transactions, workflow, and HR portals.
  • Provide support for HR programs and projects including planning, partners, administration/execution and tracking of outcomes.
  • Provides work intake for customer-related data gathering and holistic issue resolution.
  • Provide data management support across Human Resources including data entry, data clean-up and ensuring integrity of data to meet quality control procedures and performance metrics.
  • Support end to end onboarding process, intake, customer experience and process improvement.
  • Supports various tasks in the HR Service Center in the scope of HR and benefits administration.
  • Supports testing, distribution list requests, reporting, audits and information requests from legal team and other HR functional partners.
  • Supports purchasing and invoicing administration and related process improvement.
  • Maintains online HR content across several platforms; regularly reviews and ensures accuracy and relevance of content for Americas audience.
  • Serve as liaison to our HR functional partners, HR team and business partners when process or policy issues require acceleration.
  • Ensure that all manual filing is current and accurate.
  • Must be able to handle highly confidential material on a continual basis in a professional manner.
  • Acts with attention to detail, delivering accurate work within timeframes and Service Level Agreements.
  • Accurately documents inquiries and maintain data accuracy.
  • Identifies and eliminates single points of failure in alignment with greater HR Service Delivery Team.
  • Maintains process documentation and drives continuous improvement.

Qualifications:

  • Ability to speak Spanish and French is preferred.
  • Bachelor’s Degree in Human Resources or related field preferred.
  • Knowledge and experience with SAP, SuccessFactors, Employee Central, ServiceNow and Benefit Focus preferred.
  • General knowledge of U.S. federal and state employment laws preferred.
  • Knowledge of multi-provincial Canadian employment law or local laws in Mexico, Argentina, Peru, or Suriname advantageous.
  • Demonstrated strong oral and written communication skills and excellent customer service skills.
  • Must have ability to effectively utilize Microsoft Word and Excel applications.
  • Strong PC skills using MS office software.
  • Ability to manage work across all areas of the business and function successfully within a multinational/cultural environment.
  • Minimum two to five years of proven experience or equivalent combination of training and experience are vital, Human Resources preferred.
  • Ability to handle tight deadlines and multi-tasking is a must.
  • Problem identification and commitment to action on identified issues.
  • Must be detail oriented and quality driven.
  • Ability to support multiple time zones across the America.
  • Incumbent must exemplify core values.

 

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