Lakeshore Talent

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Lakeshore Talent is seeking qualified candidates for a Clinical Support Manager position. The Clinical Support Manager will act as a liaison to the Company’s independently owned healthcare staffing firms and recruiters. The Clinical Support Manager is responsible for licensing and credentialing standards as well as clinical and industry compliance in field operation. They’ll oversee the development and deployment of quality assurance standards, and coordinate policies, procedures and communications in compliance with customer requirements, as well as coordinating back office support. Qualified candidates will have a clinical background, a thorough understanding of the healthcare staffing industry, and strong relationship building skills. 


This role will be a remote, direct hire position. The yearly salary for this position is $90 – $110K dependent upon experience. Working hours are Monday – Friday 8:00 am – 5:00 pm CST.   


What You’ll Do

  • Manage team of four credentialing specialists

  • Develop and nurture strong, partner-like business relationships with principals by demonstrating credibility, earning trust and delivering value.

  • Facilitate and update all Performance Improvement plans for clinicians.

  • Maintain Company’s current licensure, certification or registration as required by state or local jurisdictions.

  • Oversee the clinical and compliance aspects of implementations for new staffing and recruiting firms coming onto the Company’s platform.

  • Coordinate and oversee the selection and implementation of healthcare credentialing and scheduling software for clients.

  • Offer expertise and guidance to clients in the handling of travel nurses, per diems and competitive wage reviews.

  • Provide guidance to clients on Medicare/Medicaid application and billing process.

  • Monitor compliance with annual performance evaluations, and other evaluations as required.

  • Collaboratively with the HR Department, investigate, document and provide resolution on all clinical and professional DNRs.

  • Provide expertise in the development of all internal clinical training requirements, based on state, client and affiliate needs. For example; HIV, CPR, Vaccinations, etc.

  • Provide recommendations and content for Company’s training and resource centers

  • Provide expertise to the business development team in their efforts in closing healthcare staffing agencies.

  • Ensure internal HIPAA control measures are in place.

  • Ensure Company’s healthcare clients maintain disciplined and compliant operations.


What You’ll Bring

  • Bachelor’s degree from an accredited school of nursing

  • Minimum 7 years of clinical nursing experience

  • Minimum 5 years’ experience in healthcare staffing space focused on the administrative and back-office functions

  • Registered Nurse license preferred, not required to be active

  • Strong communication and “people” skills are essential, with an ability to communicate effectively at all levels of management.

  • Strong interpersonal skills with a demonstrated ability to work successfully across multiple clients and effectively collaborate with others

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