Lakeshore Talent

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Lakeshore Talent is seeking a Helpdesk Support Technician for a large healthcare organization in Aurora, CO. This is a 6 month contract to start with potential for extension at the end.

Pay: $23-$25/hr
Shift: 7:00am – 3:30pm (Shift times may vary – must be willing to work occasional overnights and/or weekends)

Because this position is in a healthcare setting, if selected, candidates must be willing to provide proof of immunizations (MMR, TDaP, Varicella, seasonal flu, Covid-19).

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically (typically handling 40-70 calls/day)
  • Troubleshoot workstations and connectivity for devices
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Requirements:

  • High School Diploma or GED Equivalent
  • Knowledge of Active Directory, MS Office, Mobile Support, Printer Support, Chat & Online Meeting Support
  • Excellent customer service and phone etiquette
  • Prior working experience of ticketing systems/documentation
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Job ID: 43843

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