Junior Desktop Support

Lakeshore Talent

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Lakeshore Talent is currently seeking Junior Desktop Support for one of their clients, a large company based in Denver, CO. This is an in-office, 6-month contract position and pays $25-30/hour (depending on experience).

Background check and drug screen required upon hire as well as proof of covid vaccination.

Job Summary:
We are seeking Junior Desktop Support responsible for providing enhanced support of EUC services for the company’s IT operations which includes support of Digital Workplace devices, including End-user devices, mobile devices, unified communications, IT infrastructure and network operations, and issue resolution. The position may collaborate with multiple regional or site end-user related projects, project teams and budgets. An ideal candidate will demonstrate broad knowledge of new desktop and mobile technologies; have a strong ability to work on team environment and follow instructions, coordinate technical activities with the customer; and accurately evaluate risks and expectations

 

Responsibilities:

  • Provides support for areas of responsibility for corporate site IT facilities and IT End User Services which may include: support and troubleshooting of Desktop devices, mobile/phone devices, printer devices, audio/visual equipment and other related IT devices and services that are deemed part of the Digital Workplace.
  • Works with Desktop Services, Services Desk and Endpoint Technicians and Leads to obtain status of the overall health of the Digital Workplace environment
  • Ensures that end-user environments are effectively maintained and supported
  • Consistently maintains departmental SLAs within acceptable levels
  • Works with Manager of Desktop Services on continuous improvements for department’s operations.

 

Qualifications:

  • Bachelor's Degree or Technical qualification in Information Technology/Computer Science or demonstrable Technology work experience
  • Has an overall understanding of the objectives and functions of the Company, business units and departments serviced by IT.
  • 1-2 years’ experience in service or technical support role
  • Self-driven, with a proactive and strategic vision of IT service delivery
  • Possess strong IT knowledge and understanding with deep skills in IT operations, customer relationship management and outsourcing vendor relationship management
  • Has a deep understanding of service level agreements and metrics.
  • Ability to communicate effectively, both orally and in writing, with subordinates, colleagues, clients and customers at all levels
  • Ability to effectively work within and meet projects timelines and constraints
  • Strong skills for issue resolution
  • Ability to identify problems, make decisions, create solutions, and take action.
  • Highly self-motivated and directed with an attention to detail and a strong customer service orientation.

 

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