Medical Billing Customer Service Representative
Lakeshore Talent
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Lakeshore Talent is partnering with a nationally ranked healthcare organization in search of a Customer Service Representative to join the Patient Financial Services Team of a hospital in Aurora, CO. This representative is key to the journey for the patient experience and responds as the face of the organization for post service billing questions.
CONTRACT LENGTH: 6 months to start with potential for extension or hire
PAY: $22-24/hour
SHIFT: Monday-Friday; 7:00 am-3:30 pm
JOB DESCRIPTION:
- Respond to inbound phone calls
- Inform families of current account balance
- Update insurance coverage
- Update guarantor/patient demographics
- Process payments
- Establish payment plans
- Pre-Screen patients for financial assistance
- Send Itemized Statements to patients/families
- Initiate coding or charge reviews
- Assist with Intermediate EOB/Insurance Processing reviews
- Perform Outbound Courtesy/Collection calls
WHAT YOU BRING:
- High School Diploma or equivalent required
- 3+ years of Hospital Billing or Customer Service experience, required
- Understanding of reading and interpreting remittance and EOB’s
- Ability to diffuse escalated calls with empathy
- Advanced skills in Microsoft Excel
- Experience with EPIC, preferred
Because this position is in a healthcare setting, immunization records must be up-to-date (MMR, Varicella, Tdap, Flu, Covid-19).
JOB ID: 46632