Medical Billing Customer Service Representative

Lakeshore Talent

Apply Now

Lakeshore Talent is partnering with a nationally ranked healthcare organization in search of a Customer Service Representative to join the Patient Financial Services Team of a hospital in Aurora, CO. This representative is key to the journey for the patient experience and responds as the face of the organization for post service billing questions.


CONTRACT LENGTH: 6 months to start with potential for extension or hire
PAY: $22-24/hour
SHIFT: Monday-Friday; 7:00 am-3:30 pm



  • Respond to inbound phone calls
  • Inform families of current account balance
  • Update insurance coverage
  • Update guarantor/patient demographics
  • Process payments
  • Establish payment plans
  • Pre-Screen patients for financial assistance
  • Send Itemized Statements to patients/families
  • Initiate coding or charge reviews
  • Assist with Intermediate EOB/Insurance Processing reviews
  • Perform Outbound Courtesy/Collection calls


  • High School Diploma or equivalent required
  • 3+ years of Hospital Billing or Customer Service experience, required
  • Understanding of reading and interpreting remittance and EOB’s
  • Ability to diffuse escalated calls with empathy
  • Advanced skills in Microsoft Excel
  • Experience with EPIC, preferred

Because this position is in a healthcare setting, immunization records must be up-to-date (MMR, Varicella, Tdap, Flu, Covid-19).

JOB ID: 46632


Apply Now

  Apply with Google   Apply with Linkedin   Apply with Indeed