Nonprofit Service Coordinator – Remote

Lakeshore Talent

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Lakeshore Talent is partnering with a nonprofit organization in the human services field to fill a role for a Service Coordinator. This is a remote position paying $21.64 and is eligible for a raise after 6 months up to $24.04/hr. Candidates must live in Colorado and be comfortable working at home and out in the community. 

Job Description:

The position coordinates the enrollment process for customers with Intellectual and Developmental Disabilities (I/DD) from initial contact through final authorization for services. The Service Coordinator serves as primary contact following initial client referrals and provides orientation to services, options available, and guidance throughout applicable enrollment processes including collection and compilation of necessary information for benefit eligibility.  

Essential Duties

  • Respond to requests from customer intake and the management team which may include processing transfers to or from other Community Centered Boards, re-enrolling individuals to Wait List or re-enrolling former clients in active services
  • Respond to inquiries from professionals in the community including service providers, customer advocates, social service personnel, police and Department of Corrections staff, inpatient residential and mental health facilities and hospital staff
  • Provide Case Management for a caseload of individuals during enrollment and initial service provision
  • Identifying potential service providers and enrolling customers into services
  • Meet with customers, families, and service providers as needed in community, residential and office settings
  • Determine customer eligibility for services through the DD Determination process
  • Complete preliminary paperwork, assessments, and intake forms to ensure efficient processing of services 
  • Provide education and orientation to customers and teams regarding available service options, including Medicaid waiver programs and other potential resources
  • Maintain professional communications and provide prompt, outstanding customer service to all external and internal customers.  This may include conflict resolution, crisis response, resolution of customer service issues, outreach and education to community partners
  • Maintain and update database with current data/demographics, contact/progress notes, case status, inquiries, referrals, complaints and other pertinent information
  • Coordinate and monitor intake packets and required paperwork for new customers/families
  • Assist in transfers to or enrollments in new waiver programs as needed or the provision of applicable community resource information
  • Participates in agency and community planning and education.
  • Develops and maintains client case records, plans and reports.
  • Assesses client’s or family’s needs and functional eligibility for services.
  • Actively communicate and facilitate transdisciplinary review of service plans with ID/D clients, caregivers, families, stakeholders, advocates and providers. 
  • Works with clients, families and appropriate community agencies to coordinate and facilitate services for clients.
  • Other duties as directed

Qualifications:

  • Bachelor’s Degree OR 3-5 years of relevant experience required
  • Excellent written and verbal communication skills, strong organizational and time management skills, strong interpersonal skills, and the ability to handle multiple priorities.
  • Ability to drive a personal or company vehicle
  • Valid drivers license & proof of MV insurance
  • Personal vehicle in good operating condition for use during work
  • No more than 2 moving violations in the past 3 years
  • Ability to meet and maintain agency driving requirements and operate agency vehicles

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