Onsite Systems Manager (Public Safety)

Lakeshore Talent

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Lakeshore Talent is partnering with a large technology company to fill a role for an Onsite System Manager. This is to support their CommandCentral software, a technology dedicated to public safety and will be working onsite at the Sheriff’s office in Ft. Lauderdale, FL. This will be starting as a 1 year contract role and paying $40-$45/hr.

Prior experience with public safety technology and/or CommandCentral is requried.

 

Job Description

The System Manager builds and maintains positive, effective, and mutually beneficial-working alliances with the customer; initiates problem solving action and follows through to resolution; executes customer operations policies and procedures.

 

Responsibilities of the System Manager include but are not limited to:

  • Provides tailored technical customer operations support
  • Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
  • Executes customer operations policies and procedures
  • Assists in the testing and execution of new builds
  • Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
  • Initiates problem solving action and follows through to resolution
  • Performs root-cause analysis of problems to formulate and recommend improved alternative operations
  • Leads process improvement initiatives

 

Qualifications:

  • Experience with CommandCentral or public safety software is required
  • Minimum of High school diploma or equivalent required, IT related Bachelor’s Degree preferred
  • 3+ years of IT or public safety experience
  • 3+ years Computer Science, Networking, Engineering, Information Technology System Maintenance experience (public safety system experience preferred)
  • Proven track record working with or deploying enterprise hardware and software solutions
  • Experience creating positive working relationships with customers and application end users through strong communication skills.
  • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
  • Ability to troubleshoot application system issues including hardware, network and third-party components
  • Experience with Microsoft Windows Server and Desktop Operating Systems (Active Directory)
  • Experience with MS SQL Server and Desktop Operating Systems (MCSA/MCSE Skills)
  • Experience with Linux Server and Virtualization Software
  • Experience with Public Safety Applications
  • Experience with firewalls and routers and Network Services (DNS, IP, HOSTS, Routing)
  • This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
  • Employer work permit sponsorship is not available for this position.

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