Lakeshore Talent

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Lakeshore Talent is partnered with one of the Midwest's leaders in Healthcare in their search for a Patient Access Specialist for their location in Winfield, IL. We are looking for candidates that have prior medical office or hospital experience as well as experience using Epic.

Shift: 10am – 9pm

Job Requirements

  • Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.

  • Maintains patient confidentiality per HIPAA regulations.

  • Interacts with various hospital departments and physicians’ offices to effectively schedule and direct patients in a patient/customer friendly manner.

  • Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicates options to patients if appointment fails.

  • Informs patients of any issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients.

  • Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.

  • Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.

 

Requirements:

  • High School diploma or equivalent required, Associate’s or Bachelor’s degree preferred

  • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration utilizing Epic preferred

  • Excellent interpersonal, verbal, and written communication skills. 

  • Proficiency in computer data-entry/typing.

  • Excellent verbal and written communication skills. Ability to read, write, and communicate effectively

  • Customer service oriented. Excellent organizational, time management, analytical, and problem solving skills.

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