Lakeshore Talent

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Lakeshore Talent is partnered with one of the Midwest's leaders in Healthcare in their search for a Patient Access Specialist to support the Emergency Room of a hospital in Geneva, IL. We are looking for candidates that have prior experience in an Emergency Room as well as experience using Epic for this fast paced, patient facing role!

Shift: Monday – Friday, 9:30am – 6pm
Pay: $19/hr

Job Requirements

  • Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicates options to patients if appointment fails.

  • Informs patients of any issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients.

  • Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.

  • Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.

  • Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.


  • High School diploma or equivalent required, Associate’s or Bachelor’s degree preferred.

  • 2-3 years customer service or medical office experience.

  • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration utilizing Epic.

  • Excellent interpersonal, verbal, and written communication skills. Proficiency in computer data-entry/typing.

  • Excellent verbal and written communication skills. Ability to read, write, and communicate effectively in English.

  • Basic Computer Skills. Ability to type 40 wpm. Ability to multitask.

  • Customer service oriented. Excellent organizational, time management, analytical, and problem solving skills.

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