Lakeshore Talent

Lakeshore Talent is seeking 4 Patient Schedulers for immediate openings at a Hospital in downtown Chicago. Ideal candidates will have a passion for helping others, strong customer service skills and experience in scheduling appointments. Candidates with call center experience are encouraged to apply! 

***This opportunity will start as a 3 month contract but has strong potential for extension and/or hire.***

The Patient schedulers will be: 

  • Answering all incoming calls; assessing caller's needs and directing them to the appropriate personnel. 

  • Scheduling new and return appointments in Epic. May cancel or reschedule appointments as necessary.

  • Obtain appropriate records as required for upcoming appointments, scanning paperwork into EMR as necessary.

  • Confirm future appointments, may follow up with patients to reschedule missed appointments.

  • Register patients, ensuring that all demographic information is accurate and up to date.

  • Demonstrate understanding of patient confidentiality to protect the patient and clinic.

 

Preferred Skills:

  • Bilingual in Spanish – a plus
  • Good customer service skills; handling high call volume
  • Scheduling appointments 
  • Patient access and/or Outpatient Registration
  • Medical terminology
  • High volume call handling
  • Experience working in a medical office setting

 

Qualifications:

  • High school graduate or equivalent
  • 3-5 year's customer service experience preferably in medical office or hospital 
  • Knowledge of EHR, EMR, EPIC and/or patient scheduling modules
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