Lakeshore Talent

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Lakeshore Talent has partnered with a large Orthotics company in Indianapolis, IN.  We are currently seeking candidates for a Patient Service Representative role.   This is a direct hire role with a 4 day work week and great benefits! 

Position Summary: The Patient Service Representative answers patient inquiries about insurance, scheduling, procedures and available services. The PSR also acts as a liaison between patients and insurance companies, and facilitates communication between the patients, orthotists and the Practice Manager as well as the administrative staff.  This position requires the incumbent to multi-task, while providing a high level of commitment to customer service.

Essential Duties and Responsibilities:


  • Greet patients and visitors in person and via telephone. 
  • Coordinate the operation and activities of checking in patients, pulling charts and escorting them to the patient room.
  • Coordinate scheduling of data processing for the purpose of maintaining patient records, which includes electronic and hard-copy files.
  • Maintain a patient record system which includes; computer-maintained information of active and inactive records.
  • Coordinate patient mailings.
  • Verify insurance on behalf of the patient.
  • Prepare the patient room, which may include set-up and tear-down of molds.
  • Follow-up with the Practitioner to ensure consistent and ongoing communication between Company and its patients.
  • Translation services may apply if incumbent possessed bilingual skills.
  • Other clerical duties as assigned.


Job Specifications:


  • High School degree required, Associate degree preferred;
  • Any combination or equivalent of degree requirement, and one to three years of related clerical experience involving frequent public contact.
  • Covid Vaccine required


Knowledge, Skills, and Abilities:

            Knowledge Of:

    • Modern office practices, procedures and equipment.
    • Excellent oral and written communication skills.
    • Company organization, operations, policies and objectives.



  • Accurate keyboard skills and proficiency with Microsoft Office and Medical software.
  • Resolve difficult and non-routine problems requiring billing and interpretation.



  • Dexterity of hands to operate a computer keyboard as well as seeing to read and review materials for accuracy.
  • Hearing and speaking to exchange information with patients, and other staff and the public.
  • Ability to sit or stand for extended periods of time.


Working Conditions:


  • Office environment.
  • The incumbent must be capable of working in a fast-paced environment and have the ability to multi-task.


Pay is $16 – $17 per hour

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