SaaS Implementation Analyst

Lakeshore Talent

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Lakeshore Talent is currently seeking a Business Analyst/Implementation Consultant for one of their clients, a large company based in Golden, CO. This is a remote, direct hire position and pays $60K-75K (depending on experience).

Background check required upon hire.

Job Summary:
We are seeking a Business Analyst to support the implementation team – someone that is passionate about interacting with customers and helping to deliver implementation projects in support of our new and existing customers. You will join a dynamic and fast-paced environment and work with cross-functional teams to design and launch the company’s product to new and existing customers. This is a great role to learn about our product, work in a growing business, and advance in a quickly growing software organization and will include unlimited PTO.


What You’ll Do

  • Work closely with the project team and other cross functional team members to deliver on implementation projects for both new and existing client initiatives
  • Work directly with customers to support the implementation of our software, including:
    • System demonstrations 
    • Discovery sessions 
    • Solution Design & Documentation 
    • Feature configuration  
    • Data and system integrations 
    • Unit and user acceptance testing and remediation sessions 
    • System training sessions (remotely or onsite with clients) 
    • Go-live and post go-live activities 
  • Work with customers to advise them on best practices for implementing the software
  • Become a subject matter expert with the software, configurations, and capabilities and use your knowledge to set up and configure our clients’ environment

What’ll Set You Up for Success

  • 2-3 years work experience as a business analyst or in a technology business with hands on experience with a SaaS system
  • Hands on experience with the following: 
    • Saas platform configuration experience
    • Data mapping experience 
    • System integration experience  
  • Ability to communicate effectively with customers – in a virtual environment
  • Ability to learn and become an expert in a new system
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to ‘roll-up your sleeves’ to help get the job done
  • Undergraduate degree 
  • Be willing to travel
    • Travel is generally limited and many meetings with customers are virtual – but travel can be up to 15-25%
    • Our implementation projects typically require travel at key milestones such as User Acceptance Testing, Project Go-Live, etc.

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