Lakeshore Talent

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Lakeshore Talent is currently seeking a Switchboard Operator for one of their clients, a large company in the healthcare industry based in Boulder, CO. This is an in-office, contract to hire position and pays $17-18/hour (depending on experience).

**Background check and drug screen required upon hire as well as proof of covid vaccination.

Job Summary:
We are seeking a Switchboard Operator responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. You would assist with clerical duties as required and serve as a liaison between patients and medical staff.

 

Responsibilities:

  • Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
  • Take and relay messages in an accurate and timely manner.
  • Respond to emergency and urgent calls from patients in a timely manner.
  • Direct callers immediately to clinical staff as necessary.
  • Perform operator functions including triaging calls; connecting and transferring calls; set up conference calls; instruct users on telephone procedures; and report telephone and equipment malfunctions to the appropriate party.
  • Provide a pleasant and helpful phone contact for callers.
  • Responsible for opening and closing the switchboard.
  • Responsible for the in-house paging system.
  • Perform clerical duties as assigned to maintain workflow in the department.

 

Qualifications:

  • Previous experience in a medical office answering a multi-line phone required.
  • Work may require sitting for long periods of time.
  • Requires occasional lifting of files or paper weighing up to 30 pounds.
  • Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.

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