Lakeshore Talent

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Lakeshore Talent is currently hiring a Switchboard Operator for a medical company based in Englewood, CO. This is an in-office, contract to hire position and pays $17.50/hour with working hours of 8:30am-5pm M-F.

Background check and drug screen (excluding THC) required upon hire as well as proof of covid vaccination.

Job Summary:
We are seeking a Switchboard Operator responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. You would assist with clerical duties as required and serve as a liaison between patients and medical staff.

 

Responsibilities:

  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
  • Takes and relays messages in an accurate and timely manner.
  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
  • Provides a pleasant and helpful phone contact for callers.
  • Responsible for opening and closing the switchboard.
  • Responsible for the in-house paging system.
  • Performs clerical duties as assigned to maintain workflow in the department.

Qualifications:

  • Previous reception and phone experience preferred
  • Excellent customer service/communication skills
  • Knowledge of Microsoft Office Suite
  • High School diploma or GED equivalent
  • One year general clerical experience
  • Minimum three years office experience, preferably in a medical setting.

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