Lakeshore Talent

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Lakeshore Talent is partnering with a medical clinic in Lakewood for a Switchboard Operator. This will be covering for an FMLA leave and is expected to last 12 weeks. Pay for this role is $17.50/hr. with working hours of Monday-Friday 8am-5pm. 

Candidates must pass a background check, drug test (not testing for THC), and provide proof of covid vaccination records upon hire. 

OVERVIEW:

Under limited supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

  • Takes and relays messages in an accurate and timely manner.

  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

  • Provides a pleasant and helpful phone contact for callers.

  • Responsible for opening and closing the switchboard.

  • Responsible for the in-house paging system.

  • Performs clerical duties as assigned to maintain workflow in the department.

 

MINIMUM QUALIFICATIONS: 

  • High school diploma or equivalent required.
     

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