Lakeshore Talent

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Lakeshore Talent has partnered with a well-known hospitality company in downtown Chicago in search of an Identity Systems Analyst (System Support/Helpdesk) for a 1 year project. This position will be remote to start but may return to the office at some point. 

 

PURPOSE:

Responsible for consistently delivering excellent customer-focused technical support to IT Managers, Service Desk, and other Technical Teams. This role will be supporting systems associated with Identity and Endpoint Management teams. This role's primary responsibility will be the troubleshooting and triaging of issues direct towards the Identity Management teams.

 

POSITION RESPONSIBILITIES:

  • Resolving Incidents and fulling requests generated in Identity and Systems Management ServiceNow queue's

  • Writing documentation and publishing documentation to be used by IT managers and the service desk

  • Active Directory, Azure AD , Identity Management Troubleshooting

  • SCCM / Intune Troubleshooting

  • Closing an average of 10-20 tickets per day 

  • Escalating issues to engineers on Identity and Systems Management teams 

 

EXPERIENCE AND QUALIFICATIONS:

  • 2+ Years Level 2 or Level 3 System Support Experience

  • 1+ year Experience troubleshooting with Active Directory, Azure AD, and Exchange Online

  • ServiceNow / ITSM Experience

  • General Knowledge of TCP/IP networking protocols

  • Practical working experience of security as it relates to identity management and privacy. Experience creating system architecture diagrams and writing comprehensive documentation.

  • Experience writing and maintaining technical documentation 

 

PREFERRED SKILLS AND PERSONAL ATTRIBUTES:

  • Experience working within a ticketing system (ServiceNow, Action Remedy, Spiceworks)

  • Azure AD Experience Preferred

  • Strong troubleshooting and documentation skills.

  • Excellent organization and communication skills, both written and verbal.

  • Working knowledge of SCCM, Intune, or other enterprise management tools

  • Ability to work well independently and as part of a team. Ability to multitask and prioritize rapidly changing assignments.

 

Pay is  $29 – $31 per hour

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