Lakeshore Talent

Lakeshore Talent is partnering with a well-known medical organization located in Downtown Denver for their search in hiring a Teammate Support Rep. This position would be training in the office, but then working from home (eventually will be working in the downtown office, so only local applicants please),  strong internet access is required. 

This will pay $18/hr. and will be a 1 year contract to start. 

 

JOB SUMMARY:

This position is responsible for answering inbound calls and inquiries in a call center environment from teammates and leaders in a professional and empathetic manner. Job duties include providing general information, system support and problem resolution for a variety of Human Resources areas including policy and procedure.
 

ESSENTIAL FUNCTIONS:

  • Provides ongoing coaching and troubleshooting to support teammate system related questions.

  • Provides answers and guidance for general People Services questions and a variety of teammate concerns.

  • Identifies and escalates People Services and system issues and or concerns to appropriate departments and leaders.

  • Identifies trends and issues with process flows (internal and external teams); makes process improvement recommendations to manager as appropriate.

  • Driving and implementing cross-functional support and integration with internal and external teams including Payroll, HRIS, Compensation and Benefits.

  • Logs calls/inquiries into the call racking system and maintains timely and accurate documentation.

  • Utilizes knowledgebase system and job aides and proactively recommends enhancements to systems.
     

MINIMUM QUALIFICATIONS

  • High school diploma

  • Two to four years of customer service experience 

  • Demonstrated success in being a team player

  • Intermediate computer skills and Proficiencies in HR or Payroll systems

  • Strong data entry and typing skills required

  • Experience in a customer service role within a call center environment required

  • Strong written, verbal and interpersonal communication skills including the ability to listen attentively and to communicate information clearly and effectively

  • Intermediate computer skills with proficiency in MS Word, Excel, PowerPoint and Outlook required

    Qualified candidates, please send resumes to denverjobs@lakeshoretalent.com

     

 

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