Lakeshore Talent is seeking qualified applicants for a Remote Technical Customer Support Specialist. This is a contract-to-hire position paying $16-$17/hr.
5-week Training: 8:am-4:30pm Monday-Friday
Permanent Shift: 9:30am-6:00pm OR 10:30am-7:00pm
The Technical Customer Support Specialist is responsible for working with client companies’ IT departments and network carriers, examining technical challenges and performing basic troubleshooting.
- Answering fifteen to thirty calls a day
- Acting with a consultative approach towards end-users and network carriers
- Completing customer submitted tickets in a timely manner in cloud-based web portal
- HS Diploma/equivalent; some college preferred
- 1 year of customer service experience; working in call center strongly preferred
- Proficiency with Microsoft Office Suite is required
- Strong typing skills are strongly preferred
- Bilingual (Spanish/English) preferred
To apply to this position, please send a resume to email@example.com