Lakeshore Talent

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Lakeshore Talent is currently seeking Technical Customer Support Reps for one of their clients, a Technology company located in Westminster, CO. This role will assist customers with troubleshooting and incident creation to resolve customer trouble. Ideal candidates will possess excellent customer service skills and the willingness to learn and be trained and develop key technical skills.

Great opportunity within a stable environment with a "start-up" feel, and collaborative work setting! Candidates will be able to work several days from home.

Pay – $17-$19/hour. This is a contract-to-hire role.

**Background check, drug screen and Covid vaccination required**

Core Functions

  • Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team

  • Assist inexperienced or nontechnical end users in resolving issues

  • Diagnoses browser and networking issues

  • Records and/or maintains accurate information within ticketing system

  • Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided

  • Work in a team environment

  • Coordinating, working with and following up on work performed by remote field techs

Job Requirements:

  • Tech Support Preferred

  • Inbound/Outbound Call Center Preferred

  • Proficient in configuring, and troubleshooting production services

  • Configuration and troubleshooting of network rules

  • High School diploma or equivalent

  • Should be able to prioritize and meet tight deadlines

  • Must be organized, detail oriented and able to work without constant instruction

  • Possess technical aptitude for performing technical tasks to resolve customer issues

  • Ability to work in a high intensity, stressful environment

  • Ability to work a flexible or rotating schedule, including weekends and evenings

  • Ability to work both independently and as part of a team

  • Must have excellent customer service skills and manage time well working with multiple clients at the same time

  • Must be able to communicate empathetically, logically, and clearly

  • Must be able to work in an on demand, fast paced customer service environment without becoming frustrated, frazzled or angry

  • Absolutely exercise the highest level of confidentiality and ethical standards at all times

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