Tier 2 Desktop Support Technician

Lakeshore Talent

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Lakeshore Talent is working alongside a well known hospital in Aurora, Colorado in their search for a Desktop Support Technician. This is a 4 month contract to start with potential for extension and/or permanent hire at the end.
 
Pay: $23-25/hour, depending on experience
Shift: 8:00am- 4:30pm
 
Responsibilities:

  • Assists with installing, maintaining and repairing computer hardware and related peripheral equipment, software and network infrastructure.
  • Installs and repairs voice, data, and video communications systems, new PCs, and label printers.
  • Performs new phone setup, programming, and network configuration.
  • Troubleshoots, diagnoses and repairs computer hardware and peripheral equipment malfunctions and resolves issues in a minimally disruptive manner.
  • Disseminates technical knowledge, including formal training across the Desktop Services team.
  • Reviews assigned tickets in the ticketing system; prioritizing, documenting, and communicating appropriately based on our Service Level Agreement.
  • Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
  •  Adheres to IT policies, procedures and protocols.
  •  Communicates issues or possible risks to management, end users and IT staff.
  • Provides Tier 2 support for supported systems and infrastructure.
  • Establishes and fosters ongoing relationships with assigned groups.

Desired Experience:

  • Bachelors Degree or equivalent work experience
  • 3-5 years of Desktop Support Experience
  • Basic knowledge of Active Directory, Microsoft Office 365, Printer Support,  iOS devices, Mobile Support
  • MECM, SCCM, Citrix, VPN, and Networking experience, preferred

Because this position is in a healthcare setting, if selected, candidates must be willing to provide proof of immunizations (MMR, TDaP, Varicella, seasonal flu, Covid-19)

Job ID: 46717

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