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Lakeshore Talent is partnered with a reputable Non-Profit Organization out of Colorado Springs in their search for a Service Coordinator Supervisor. This individual will oversee a team of Service Coordinators focused on providing long-term community-based supports for adults. This role involves coaching, training, and supervising team members (a team of up to 15) while ensuring that services provided are consistent, person-focused, and compliant with applicable guidelines. The Supervisor promotes a collaborative and inclusive culture, resolves issues, and supports the ongoing professional growth of team members.
Position Details:
Location: Hybrid, with in person requirements in Colorado Springs, CO
Pay: $61,000 – $64,500, depending on experience
Benefits Offered: Health, Dental, Vision, Life, Disability, 401K, and other supplemental insurance options
Key Responsibilities:
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Promote positive and respectful communication among team members and with external contacts daily.
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Understand and apply current care coordination policies and guidelines to train and advise staff.
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Regularly review staff documentation and service plans to ensure expectations are met.
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Provide constructive feedback and offer additional learning opportunities when needed.
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Lead the development of improvement plans for employees with performance challenges.
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Host team meetings and staff development sessions in person or using remote tools.
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Conduct monthly individual meetings with direct reports to support professional growth and address concerns.
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Participate in the recruitment process by reviewing applicants, conducting screenings, or interviewing.
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Mentor senior team members in building their leadership and training abilities.
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Demonstrate integrity and consistency while promoting the organization’s values and culture.
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Use effective conflict resolution skills to address team or client-related challenges.
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Build awareness of available community and internal resources that benefit those served.
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Stay visible and accessible to the team throughout the workweek for real-time support.
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Attend leadership and cross-team meetings to stay informed and aligned on priorities.
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Provide administrative support and assist with documentation tasks when assigned.
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Maintain valid transportation and coverage for job-related travel as needed.
Qualifications:
Required Background:
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Bachelor’s degree in a behavioral health, social sciences, or related field. A combination of relevant education and professional experience may be considered for candidates without a degree.
Preferred Background:
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At least two years of work in service coordination, case management, or a related setting.
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Experience leading a team, supporting employee development, and managing workflow.
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Working knowledge of assistance programs for individuals with disabilities or complex needs.
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Familiarity with relevant service guidelines and community networks.
Skills and Tools:
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Skilled in using computers, smartphones, virtual meeting platforms, and cloud-based systems.
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Organized, dependable, and able to meet deadlines while managing multiple tasks.
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Strong written and verbal communication skills.
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High attention to detail and accuracy when working with data.
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Friendly, professional attitude and a commitment to ethical conduct.
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Able to manage priorities in fast-paced or evolving situations.