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Support Engineer – Exciting Opportunity in Telecommunications & Broadband Support
Are you a proactive problem-solver with a passion for technology and customer service? Join a dynamic team as a Support Engineer, where you'll support cutting-edge cable, telecom, and broadband products, making a real impact for clients worldwide. This full-time, salaried role offers a competitive salary of $65,000-$75,000 and a target bonus of 10%, with flexible hours and remote work options once trained. Be part of a company that values a family-like atmosphere, career growth, and employee well-being.
What You Will Do:
- Support evolution digital’s expanding customer base with set-top boxes and broadband equipment, ensuring seamless operation from headend to customer premises.
- Handle technical support via phone, email, remote assistance, or onsite visits.
- Escalate complex issues to engineering or deployment teams when necessary.
- Contribute to creating customer-facing documentation like user guides, FAQs, release notes, and product manuals.
- Demonstrate product knowledge during on-site or remote support and assist in technical sales and demos.
Required Skills:
- Minimum 3 years of experience supporting broadband CPE products in an engineering or customer support capacity.
- Strong knowledge of managed network devices (routers, gateways) and CMTS architectures.
- Understanding of IPTV set-top boxes, especially Android TV, with helpful familiarity of Apple TV, Roku, Amazon Fire.
- Experience with IP protocols including TCP/IP, RTSP, UDP, Multicast, and Unicast traffic.
- Excellent interpersonal and written communication skills, particularly in customer-facing roles.
- Proficiency in Microsoft Office and familiarity with online collaboration tools like Teams, OneDrive, Dropbox, and FTP.
- Strong analytical skills and a proactive, self-motivated attitude, ready to take initiative and learn new skills.
Nice to Have Skills:
- Experience with cable TV systems, Android operating systems, and support for streaming environments.
- Spanish language skills for supporting Latin American customers.
- Knowledge of CRM ticketing systems and network management tools.
Preferred Education & Experience:
- Some college coursework in technology, engineering, or business; associates degree or relevant certifications are a plus.
- At least 3 years supporting broadband or telecom products, ideally in a support or engineering role.
Other Requirements:
- Ability to work in a fast-paced environment with some flexibility for extended hours during firmware deployments or urgent support needs.
- Willingness to work in-office five days a week initially, with eventual options for remote work after training.
- Background check required for onboarding.
This is your chance to join a company that truly cares about its employees, providing a family-like culture, growth potential, and a chance to make a difference in the evolving tech landscape. If you’re ready to take on challenges, learn new skills, and grow with a supportive team, apply now and start your journey with us!