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Lakeshore Talent is partnering with a workforce education and career mobility organization to add Member Administration Specialists to their team. This is a great opportunity for someone who enjoys detail-oriented, transactional work and is comfortable working within established processes and guidelines.
Contract | 5 Months
Pay: $24/hour
Schedule: 40 hours/week, standard business hours
Location: Remote
Start Date: Thursday, October 1
About the Opportunity
In this role, you will process member tuition assistance and reimbursement applications through an online marketplace platform. You will review documentation, transcripts, and receipts to ensure requests meet eligibility requirements and follow each employer partner’s specific benefit policies.
The team is adding these contractors to help manage increased processing volume and support the existing team.
Responsibilities
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Process tuition assistance and reimbursement applications and requests accurately and within established service-level expectations
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Review transcripts, receipts, and supporting documentation against established eligibility criteria
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Apply documented procedures and employer-specific benefit policies consistently
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Maintain a 98% processing accuracy rate
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Manage a consistent volume of requests while meeting productivity and accuracy expectations
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Identify exceptions or situations that fall outside established guidelines and escalate appropriately
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Maintain accurate records and documentation throughout the processing workflow
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Learn and navigate new software, systems, and processes quickly
Qualifications
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Strong attention to detail and a commitment to accuracy
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Previous experience in a transactional, administrative, processing, billing, benefits, payroll, reimbursement, or similar environment
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Comfortable reviewing documentation and comparing information against established guidelines
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Strong organizational and time-management skills
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Ability to manage a consistent workload while meeting productivity and accuracy expectations
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Comfortable working independently in a remote environment
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Strong judgment and willingness to ask questions or escalate situations when appropriate
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Ability to learn new software and processes quickly
Schedule and Location
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40 hours per week during standard business hours
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Fully remote
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Role is approved for candidates located in 32 states
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Company equipment will be provided; equipment type is currently being confirmed
Additional Information
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5-month contract, with the possibility of ending earlier if processing volume decreases
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Background check required as part of onboarding
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Six contractor openings are available
If you have prior experience within invoicing, payroll, billing, accounting, or a role that requires strong attention to detail, this could be a great role for you!