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Lakeshore Talent is in search of a Senior Customer Experience Account Manager to join a collaborative customer-focused team in Denver, CO. This position will serve as a key point of contact for a major OEM customer, managing customer orders, inquiries, account needs, and issue resolution in a fast-paced manufacturing environment.
The ideal candidate has strong B2B customer service or account management experience, along with experience working in a manufacturing or automotive environment. This person should be highly organized, comfortable working under pressure, and confident navigating ERP systems, customer portals, EDI, and Excel.
Schedule & Location
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Location: Denver, CO
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Work Arrangement: Onsite
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Training Schedule: Monday–Friday, 5:00 AM–2:00 PM
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Schedule flexibility will be available after the training period.
Compensation & Contract Details
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Pay: $25/hour
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Contract: 6-month contract to start, with potential for extension and possible permanent opportunity based on business needs and performance.
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Parking: Lakeshore Talent provides a $150/month parking stipend.
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Public transportation is also accessible via nearby light rail.
What You’ll Do
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Serve as a primary point of contact for a key OEM customer and build a strong, professional customer relationship.
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Manage customer orders from initial entry through production and delivery, ensuring customer requirements and timelines are met.
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Respond to customer inquiries regarding pricing, product availability, order status, shipping, returns, and urgent orders.
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Monitor and manage open orders, customer requirements, and delivery schedules.
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Work closely with internal manufacturing, production, shipping, and other cross-functional teams to resolve customer issues and expedite orders when needed.
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Communicate professionally with customers through email and other channels, providing timely updates and solutions.
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Support customer meetings by preparing relevant information, providing account/order updates, and ensuring you are organized and prepared to address customer needs.
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Assist with new part setups and related customer requirements.
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Utilize ERP systems, customer portals, and EDI to manage customer information and orders.
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Maintain accurate customer information, cases, and interactions within CRM or related systems.
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Use Excel to track information, analyze data, create reports, and support customer account management.
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Provide product information, product cross-references, and potential product substitutions as appropriate.
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Help resolve issues quickly while maintaining a high level of customer service.
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Contribute to team performance and customer experience goals.
What We’re Looking For
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5+ years of customer service, customer account management, order management, or related experience.
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Previous experience working in a manufacturing, automotive, industrial, or similar environment strongly preferred.
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Experience supporting B2B and/or OEM customers preferred.
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Experience working with ERP systems, ideally Oracle and/or SAP.
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Familiarity with EDI and electronic customer order processes.
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Strong Excel skills and comfort working with data, reports, and customer information.
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Experience working with customer portals and/or customer-specific systems.
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Strong written and verbal communication skills, particularly professional email communication.
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Comfortable participating in and supporting customer meetings.
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Excellent organization, attention to detail, and follow-through.
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Ability to prioritize multiple competing demands and work effectively in a fast-paced, high-pressure environment.
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Ability to problem-solve independently while also collaborating effectively with internal teams.
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Familiarity with automotive or manufacturing terminology is a plus.
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Bachelor’s degree preferred.
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Must be legally authorized to work in the United States without company sponsorship.
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