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Lakeshore Talent is in search of an In-Home Services Coordinator to support a healthcare team in Sacramento, CA. This is a 4-month contract opportunity to start, providing coverage for a leave of absence. The ideal candidate has strong scheduling and coordination skills, excellent customer service abilities, and prior experience working with EPIC electronic medical records.
In this hybrid role, you will serve as a central point of coordination between participants, caregivers, families, and the care team to ensure in-home services are scheduled efficiently and delivered without interruption. The successful candidate will be highly organized, detail-oriented, compassionate, and comfortable managing multiple priorities in a fast-paced healthcare environment.
Position Details
- Job Title: In-Home Services Coordinator
- Contract Length: 4 months to start
- Location: Remote – candidate should be located in Sacramento
- Pay Rate: $22.12–$26.54 per hour
- Schedule: Monday–Friday, 8:00 AM–4:30 PM
- Required Software Experience: EPIC and scheduling software
Key Responsibilities
Participant and Caregiver Coordination
- Coordinate schedules for participants and in-home caregivers, ensuring all services align with individual plans of care and provider orders.
- Serve as a liaison between participants, families, caregivers, field staff, and the healthcare team.
- Communicate schedule changes, cancellations, and updates to participants and caregivers in a timely, professional, and courteous manner.
- Respond to caregiver communications and resolve scheduling questions, changes, and visit coordination needs.
- Maintain accurate, up-to-date schedules for personal care workers, certified nursing assistants, licensed practical nurses, registered nurses, assessments, and supervisory visits.
- Verify scheduled shifts and visits daily to confirm completion of assigned tasks and prevent gaps in care.
- Coordinate services with other healthcare providers, community agencies, and internal care teams as needed.
- Report and help resolve concerns related to participant care, scheduling, or employee well-being.
- Participate in daily team meetings and contribute to effective communication and continuity of care.
- Conduct in-home supervisory visits as assigned.
Scheduling and Administrative Support
- Use EPIC and other applicable electronic health record systems to maintain accurate participant records, schedules, and documentation.
- Review reports to identify missing documentation, incomplete records, and potential gaps in care.
- Ensure cancellations, schedule changes, and participant notifications are appropriately documented.
- Schedule field staff efficiently, considering geographic location, travel time, mileage, overtime, and participant needs.
- Maintain records in compliance with applicable federal, state, and local regulations, accreditation standards, and organizational policies.
- Answer incoming calls, direct inquiries appropriately, and assist with intake, referrals, and service inquiries as needed.
- Support the onboarding and orientation of new field personnel in collaboration with management and other departments.
- Assist with staff training, performance support, and operational procedures as assigned.
- Collaborate with colleagues and leadership to support quality care, effective operations, and a positive team environment.
- Participate in meetings, an on-call rotation, and other operational responsibilities as assigned.
Required Qualifications
- High school diploma or GED.
- At least 2 years of related administrative experience.
- Prior EPIC experience is required.
- Strong scheduling experience and familiarity with the local geographic area to support efficient scheduling.
- Excellent organizational, communication, customer service, and problem-solving skills.
- Ability to manage multiple priorities while maintaining accuracy in scheduling and documentation.
- A compassionate, patient, and accommodating approach when working with older adults, caregivers, and families.
- Current knowledge of the physical and emotional needs of seniors who may have physical or cognitive impairments.
- Valid state-issued driver’s license, reliable personal transportation, a good driving record, and auto insurance as required by law.
- Current First Aid and Basic Life Support (BLS) certifications from the American Heart Association or American Red Cross must be obtained prior to hire.
Preferred Qualifications
- Two years of experience in gerontology and/or medical or social services.
- At least one year of scheduling or logistics management experience.
- At least one year of experience in the healthcare field.
- Previous care coordination or in-home services scheduling experience.
Ideal Candidate
The ideal candidate is a dependable team player who enjoys collaborating with colleagues, supporting caregivers, and ensuring participants receive consistent, high-quality care. They should be comfortable learning established processes, communicating across multiple teams, and balancing scheduling demands with accurate recordkeeping.
The selected candidate will work closely with an experienced In-Home Services Coordinator and should be eager to learn, communicate effectively, and contribute to a collaborative team environment. Approximately one month of training may be needed to become fully comfortable with the team’s processes.