Client Services Representative

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Lakeshore Talent is partnering with a growing workforce solutions organization to identify a Client Services Representative to support and strengthen relationships with clients across its Search and Recruitment practice area.
 

Location: Remote (Must be able to accommodate an 8:00 AM CST start)
Employment Type: Contract, 90 days to start with potential for extension
Compensation: $29.00–$31.25 per hour
Schedule: Full-Time, Monday–Friday

About the Opportunity

This role is ideal for a relationship-driven professional with a strong background in staffing, contingent workforce solutions, or client services who enjoys taking a consultative approach to account management. The Client Services Representative will serve as a strategic partner to clients, helping them identify workforce solutions, improve service delivery, and grow their businesses through the partnership.

The successful candidate will manage an established portfolio of accounts, drive client retention and expansion, and contribute to initiatives focused on improving the overall customer experience. This position requires someone who is comfortable analyzing performance metrics, discussing pricing and service offerings, and translating client needs into meaningful business solutions.

Responsibilities

Client Relationship Management

• Serve as a primary point of contact for an established portfolio of client accounts, building and maintaining strong, long-term relationships.

• Take a consultative approach to understanding client business needs, identifying opportunities, and recommending tailored workforce solutions.

• Develop account plans and growth strategies that support client retention, satisfaction, and revenue expansion.

• Maintain regular communication with client partners and identify opportunities to strengthen engagement and the overall partnership.

• Conduct quarterly business reviews with key clients to evaluate performance, discuss trends, and align on future opportunities.

Account Growth & Performance

• Identify opportunities to expand existing accounts, introduce additional services, and support client business growth.

• Monitor account performance and key metrics, including revenue growth, retention, client satisfaction, and contractual service expectations.

• Utilize client feedback and Net Promoter Score (NPS) results to identify opportunities to improve the customer experience.

• Confidently discuss pricing structures, contractual terms, and solution-based service offerings.

• Track measurable outcomes and maintain accurate account documentation, client profiles, and strategic plans.

Service Delivery & Issue Resolution

• Respond to client inquiries and service requests, ensuring timely follow-up and resolution.

• Monitor service quality and identify opportunities to improve processes, efficiency, and client outcomes.

• Proactively address client concerns, managing escalations and partnering with internal departments to resolve issues.

• Collaborate with internal teams, including Shared Services, Risk, Finance, Human Resources, IT, and Sales, to ensure effective service delivery.

• Educate clients on relevant processes, best practices, and standard operating procedures.

• Stay informed on workforce industry developments, employment practices, and market trends to provide informed recommendations.

Qualifications

• Bachelor’s degree or equivalent professional experience required.

• 4+ years of experience in client services, account management, staffing, recruitment, or the contingent workforce industry.

• Strong practical understanding of the staffing and contingent workforce landscape.

• Experience managing client relationships and developing strategic account plans.

• Demonstrated success driving account growth, revenue expansion, client retention, or customer satisfaction improvements.

• Comfortable discussing pricing, contractual terms, and business solutions with clients.

• Strong understanding of HR and employment practices; HR, compliance, or employment law exposure is highly preferred.

• Familiarity with Employer of Record (EOR) and Agent of Record (AOR) solutions is a plus.

• Experience working with CRM platforms and managing account data.

• Strong analytical, problem-solving, and decision-making skills with the ability to interpret metrics and identify business opportunities.

• Excellent written and verbal communication skills, with the ability to consult, influence, and build relationships with stakeholders at all levels.

• Ability to independently prioritize multiple accounts, manage competing priorities, and take ownership of results.

• A proactive, solutions-oriented approach with strong customer service instincts, empathy, and active listening skills.

Schedule and Location

• Fully remote position.

• Monday–Friday, full-time schedule.

• Must be comfortable starting as early as 8:00 AM Central Time.

• Client Services operating hours are 7:30 AM–7:30 PM Central Time, with staggered schedules to ensure coverage.

Training and Onboarding

• Training includes departmental introductions, peer-to-peer learning, leadership mentorship, one-on-one virtual training with the hiring manager, and self-paced learning modules.

• Company-provided laptop and two monitors.

 

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