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Benefits Coordinator (Canada – Hybrid/Remote)
Employment Type: Direct Hire
Location: Ontario (Hybrid or Remote within Canada)
Salary Range: $55,000 – $65,000 CAD
Overview
Lakeshore Talent is partnering with a client seeking a Benefits Coordinator to support the administration of group benefits and pension programs for a Canadian contingent workforce. This role is highly administrative and client-facing, requiring strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment.
The Benefits Coordinator will collaborate cross-functionally with internal teams such as HR, Payroll, and Finance, while also serving as a key point of contact for employees, clients, and external vendors.
Key Responsibilities
Benefits Administration
- Administer group benefits and pension programs, including enrollments, changes, leaves of absence, and terminations
- Manage RRSP enrollments and contributions across multiple pay cycles
- Coordinate health spending account (HSA) contributions
- Maintain accurate records within benefits and pension systems and portals
- Calculate employee premiums and maintain cost tracking tools
- Audit benefit deductions and reconcile discrepancies in collaboration with Payroll and Finance
- Prepare regular reports and conduct audits to ensure accuracy of billing and carrier costs
- Manage employee and client inquiries related to benefits and pension programs
- Conduct benefits orientations and provide ongoing communication to employees
- Support benefits renewal processes and communicate plan updates to stakeholders
Vendor & Client Interaction
- Liaise with third-party benefit carriers and vendors to resolve administrative issues
- Participate in client onboarding calls as a subject matter expert on benefits programs
- Assist in implementation and setup of new client benefit programs
- Maintain professional and responsive communication with clients and external partners
Administrative Support
- Manage shared benefits inboxes and correspondence
- Maintain documentation including plan summaries and employee communications
- Generate monthly, quarterly, and ad hoc reports
- Support general administrative functions as needed
Qualifications
Education:
- Bachelor’s degree or diploma in Human Resources, Business, or a related field
Experience:
- Minimum 2+ years of experience in a Benefits or HR role within Canada
- Experience working with Canadian benefit plans and pension programs (including RRSPs)
- Exposure to benefits renewals strongly preferred
Skills & Competencies:
- Strong client-facing professionalism and customer service skills
- Experience working with third-party vendors
- High attention to detail and accuracy
- Excellent organizational and multitasking abilities
- Strong written and verbal communication skills
- Ability to work independently and collaboratively
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
- Demonstrated accountability, initiative, and commitment to continuous improvement
Work Environment
- Hybrid schedule (periodic in-office presence required) or fully remote within Canada
- Fast-paced, high-volume administrative setting