Benefits Coordinator

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Benefits Coordinator (Canada – Hybrid/Remote)

Employment Type: Direct Hire
Location: Ontario (Hybrid or Remote within Canada)
Salary Range: $55,000 – $65,000 CAD

Overview

Lakeshore Talent is partnering with a client seeking a Benefits Coordinator to support the administration of group benefits and pension programs for a Canadian contingent workforce. This role is highly administrative and client-facing, requiring strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment.

The Benefits Coordinator will collaborate cross-functionally with internal teams such as HR, Payroll, and Finance, while also serving as a key point of contact for employees, clients, and external vendors.

Key Responsibilities

Benefits Administration

• Administer group benefits and pension programs, including enrollments, changes, leaves of absence, and terminations
• Manage RRSP enrollments and contributions across multiple pay cycles
• Coordinate health spending account (HSA) contributions
• Maintain accurate records within benefits and pension systems and portals
• Calculate employee premiums and maintain cost tracking tools
• Audit benefit deductions and reconcile discrepancies in collaboration with Payroll and Finance
• Prepare regular reports and conduct audits to ensure accuracy of billing and carrier costs
• Manage employee and client inquiries related to benefits and pension programs
• Conduct benefits orientations and provide ongoing communication to employees
• Support benefits renewal processes and communicate plan updates to stakeholders

Vendor & Client Interaction

• Liaise with third-party benefit carriers and vendors to resolve administrative issues
• Participate in client onboarding calls as a subject matter expert on benefits programs
• Assist in implementation and setup of new client benefit programs
• Maintain professional and responsive communication with clients and external partners

Administrative Support

• Manage shared benefits inboxes and correspondence
• Maintain documentation including plan summaries and employee communications
• Generate monthly, quarterly, and ad hoc reports
• Support general administrative functions as needed

Qualifications

Education:

• Bachelor’s degree or diploma in Human Resources, Business, or a related field

Experience:

• Minimum 2+ years of experience in a Benefits or HR role within Canada
• Experience working with Canadian benefit plans and pension programs (including RRSPs)
• Exposure to benefits renewals strongly preferred

Skills & Competencies:

• Strong client-facing professionalism and customer service skills
• Experience working with third-party vendors
• High attention to detail and accuracy
• Excellent organizational and multitasking abilities
• Strong written and verbal communication skills
• Ability to work independently and collaboratively
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
• Demonstrated accountability, initiative, and commitment to continuous improvement

Work Environment

• Hybrid schedule (periodic in-office presence required) or fully remote within Canada
• Fast-paced, high-volume administrative setting

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