IT Help Desk
Lakeshore Talent
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Lakeshore Talent is seeking a reliable and service-oriented IT Support Specialist for one of our clients in the nonprofit healthcare industry. The ideal candidate will have 1+ year of Tier 1 technical support within a Windows-based environment.This will be a contract to hire opportunity, paying $21-$25/hr.
Role Overview
This role will deliver front-line technical assistance across the organization. In this role, you will handle first-tier support requests, assist with day-to-day computer operations, and help maintain a smooth and efficient technology environment for all staff. You’ll work within established ticketing workflows and troubleshooting procedures, providing exceptional customer service while supporting our internal hardware, software, network access, and general tech equipment.
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Serve as the first point of contact for user support, responding to help desk tickets and incoming support calls.
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Managing phone calls, emails, and ticket creation.
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Assist users with basic hardware issues and routine operating system or software challenges.
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Troubleshoot peripheral devices, network connectivity, internet access, and enterprise system functionality.
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Support the organization’s tech inventory by ensuring equipment is tracked, organized, and readily available for use.
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Will be responsible for IT project support including mail merges, network consolidations, new software implementations, phone system overhaul, and duties related to additional IT transitions.
Qualifications
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Associate’s or Bachelor’s degree in computer science or a related field, or equivalent hands-on technical experience.
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Previous Tier 1 help desk experience.
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At least one year of experience working in a Windows-based environment.
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Experience with Active Directory or similar.
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Experience with password resets, remote-in support tools, PC imaging.
Onboarding Requirements:
All employees must receive an annual influenza vaccination as a condition of employment. Requests for medical or religious accommodation will be considered. All offers would be contingent upon the passing of a background check.
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