Blogs + News

Interviewing for Customer Service Jobs? Avoid These Common Mistakes

What Not to Do in an Interview for a Job in a Call Center You’ve been invited to interview for your dream customer service job. It’s perfect for you. The job description could have been written as your resume. You’re prepared and confident from a...
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Call Center Staffing in the New Normal

Technology and Expertise to Collaborate in the Cloud The COVID-19 pandemic has rapidly altered the way many companies are strategizing their call center staffing. There has been an acceleration of digitalization, and a rapid deployment of the cloud to support virtual teams. What does the...
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Diversity in the Workplace – 4 Undeniable Benefits

Why You Should Make Diversity and Inclusion Your Top Priority Diversity in staffing has become a top priority at many companies. The PwC Global Diversity and Inclusion Survey shows that companies around the world are onboarding diversity and inclusion as a core business value at...
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How to Get the Most Out of Your Remote Executive Assistant

Strategies to Boost Remote EA Effectiveness An executive assistant is invaluable to your leaders and managers, but the way they are working together is changing. Because of COVID-19, the transformation from office-based executive assistants to remote employees has been accelerated. For many executives, this poses...
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How Do You Hire the Best Talent for Your Customer Service Jobs?

7 Tactics to Boost Your Hiring ROI Don’t underestimate the importance of your customer service jobs. In its 2018 Global Customer Service Report, Microsoft found that 95% of respondents said customer service is a key factor in their loyalty to a brand. If your customer...
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How Do Executive Assistants Work Effectively Now That They Are Remote Workers?

6 Tips to Remain Your Executive’s Go-To Resource Your boss may consider you to be a stellar executive assistant, but now that you have been asked to work remotely, how will you maintain your reputation as the go-to executive assistant? Working Remotely, Your Relationship Will Be Different...
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How to Score Your Ideal Customer Service Job

5 Top Tips to Boost Job Search Success Customer service jobs are ideal if you are a people person and a problem-solver. According to salary.com, the average annual salary for customer service jobs in the United States is around $36,000. The best in the business...