Desktop Support Technician
Lakeshore Talent
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Lakeshore Talent is in search of a Desktop Support Technician for an on-site contract opportunity supporting a large, enterprise-level desktop services environment. This role is a great fit for a technically skilled IT support professional who enjoys hands-on troubleshooting, providing exceptional end-user support, and working in a structured, fast-paced setting.
This position offers consistent daytime hours, competitive pay, and the opportunity to gain experience supporting a complex and mission-critical IT environment.
Position Details
- Assignment Length: 13-week contract
- Schedule: Monday – Friday
- Shift: 8-hour days, 8:00 AM – 4:30 PM
- Bill Rate: $45.00/hour
- Pay Rate: $26.00 – $28.00/hour
Job Overview
The Desktop Support Technician will serve as a key member of the Desktop Services team, providing first-level and second-level technical support to end users in a 24/7 enterprise environment. This role focuses heavily on troubleshooting hardware, software, and connectivity issues while delivering a high level of customer service.
The ideal candidate is reliable, detail-oriented, and comfortable supporting a wide range of technologies in person and over the phone. Strong documentation skills and the ability to follow established IT processes are essential for success in this role.
Key Responsibilities
- Provide high-quality phone and on-site technical support to end users in a 24/7 support environment.
- Respond to, document, track, and monitor IT support requests and incidents using a ticketing system.
- Troubleshoot and resolve issues related to desktops, laptops, peripherals, printers, and telecommunications systems.
- Perform basic troubleshooting for:
- Windows and Apple operating systems
- Mobile devices
- Network connectivity issues
- Microsoft applications and productivity tools
- Escalate complex issues appropriately while maintaining ownership and follow-through.
- Communicate clearly with end users regarding issue status, resolution steps, and expectations.
- Follow IT standards, procedures, and security protocols at all times.
Training & Onboarding
- On-site training is required.
- Training duration will vary based on the selected candidate’s experience and skill level, ranging from a few days to several weeks.
- Ongoing learning and collaboration with the Desktop Services team are encouraged.
Qualifications
Required Qualifications:
- High school diploma or equivalent
- Minimum typing speed of 20 words per minute
- Strong verbal and written communication skills
- Customer-focused mindset with the ability to remain professional under pressure
- Ability to work on-site for the duration of the assignment
Preferred Qualifications:
- CompTIA A+ certification
- MCP certification(s)
- Experience working with Active Directory
- Experience with Azure and Microsoft Exchange
- Prior experience in an enterprise or large-scale IT support environment