Services Technician

Position Title: Service Technician
Location: Onsite –Henderson, CO
Department: Parts and Service
Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m.
Pay: $25.36 per hour to start (skill-based; eligible for review at 120 days)
Employment Type: Contract-to-hire (120-day / 4-month contract) with potential for permanent conversion
Reports To: Service Foreman or Manager

Position Summary

The Service Technician plays a vital role in delivering high-quality service within branch operations. This position is responsible for the accurate and efficient repair, maintenance, and fabrication of transportation trailers while protecting customer uptime, safety, and confidence. Working within the Parts and Service team, the Service Technician serves as a hands-on problem solver who translates work orders, diagnostics, and craftsmanship into dependable, real-world solutions for commercial transportation haulers. Through disciplined workmanship, attention to detail, and pride in quality, this role directly impacts customer satisfaction, repeat business, and long-term service relationships. By executing repairs correctly, the first time and upholding established safety and quality standards, the Service Technician is a foundational contributor to the organization’s evolution toward a total customer solutions provider.

Service Technician Skills Matrix & Learn-to-Earn Model

The organization utilizes a Service Technician Skills Matrix to ensure fair, consistent, and transparent compensation based on demonstrated skills and technical capability—not tenure or job title alone. This matrix evaluates technician proficiency across core service functions including diagnostics, repairs, welding, fabrication, preventive maintenance, and specialty systems.

The Skills Matrix creates a clear learn-to-earn pathway, allowing technicians to increase earning potential by expanding their skill set, independence, and versatility within the shop. As technicians develop new competencies and strengthen existing ones, wage increases are earned through measurable performance and verified capability.

The system ensures:

• Every technician has an equal opportunity to earn top wages
• Expectations for advancement are clear and objective
• Training efforts are aligned with shop needs and bottleneck reduction
• Compensation reflects real contribution to productivity, quality, and customer uptime

There is no cap on earning potential—only a commitment that higher pay is earned through learning, accountability, and performance.

Key Responsibilities

Technical Service & Repair (35%)

• Inspect, diagnose, repair, and maintain livestock and commercial trailers
• Perform air system, ABS, suspension, electrical, hydraulic, and structural repairs
• Complete preventative maintenance, inspections, and DOT-related services
• Fabricate components from samples, drawings, or verbal instructions
• Perform cutting, grinding, and welding operations (steel and aluminum)

Quality & Productivity (30%)

• Complete work accurately and efficiently according to work orders and standards
• Perform quality checks to ensure repairs are completed correctly the first time
• Document all work performed for billing and warranty purposes
• Minimize rework and contribute to continuous improvement in shop performance

Safety & Professionalism (15%)

• Follow all safety policies, procedures, and quality standards
• Maintain a clean, organized, and professional work environment
• Properly use tools, equipment, and personal protective equipment
• Work collaboratively with team members to maximize productivity and efficiency

Core Values

Dedication (20%)

• Shows commitment to elevating the customer experience
• Takes ownership of customer feedback and drives improvements to completion
• Continuously seeks ways to align services with defined customer success

Respect (20%)

• Listens with empathy to customer concerns and perspectives
• Models professionalism and courtesy in all interactions
• Fosters an inclusive, trust-driven work environment

Collaboration (20%)

• Bridges communication between customers, branches, and leadership
• Partners across departments to ensure customer feedback drives improvement
• Shares insights openly to support organizational growth

Integrity (20%)

• Delivers customer insights honestly, whether positive or critical
• Upholds standards for transparency and accountability
• Makes recommendations that balance customer needs with organizational values

Forward-Looking (20%)

• Identifies future trends in customer expectations and market behavior
• Champions innovative practices that strengthen service delivery
• Aligns daily efforts with long-term growth and strategic objectives

Requirements

Education: High School diploma or GED
Experience: 3–5 years in repair or technical service fields
Skills & Capabilities

• Ability to read blueprints and technical documentation (preferred)
• Proficiency in shop math, measurements, and basic diagnostics
• Experience with MIG welding (steel and aluminum)
• Ability to safely operate shop equipment, hand tools, and power tools
• Strong attention to detail and pride in workmanship
• Ability to work independently with minimal supervision as skills advance
• Strong work ethic, reliability, and commitment to team success

Other Qualifications

• Personal tools required (tools list available upon request; assistance may be provided)
• Ability to pass pre-employment and random drug screenings

Physical & Work Requirements

• Ability to lift up to 75 pounds and perform physical tasks including standing, bending, kneeling, climbing, and reaching
• Ability to work in shop environments and occasional outdoor conditions
• Willingness to work 40+ hours per week as required

#IND123