IT Service Desk Specialist I

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Lakeshore Talent is in search of an IT Service Desk Specialist I to join a Denver-based organization on a contract basis. This is an excellent entry-level opportunity for individuals looking to build hands-on experience in IT support while working in a professional, fast-paced environment.

Job Title: IT Service Desk Specialist I
Employment Type: Contract
Contract Length: Estimated 3 months to start
Location: Denver, CO
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: $32-$35

Position Overview

The IT Service Desk Specialist I is an entry-level role responsible for providing frontline technical support to end users with IT-related questions or issues. As the first point of contact, this individual will deliver timely, professional assistance, troubleshoot basic technical problems, and escalate more complex issues when necessary. The role also supports continuous improvement through documentation, training, and collaboration with team members.

Essential Functions & Responsibilities

• Provide prompt and professional technical support via phone, email, and chat
• Troubleshoot and resolve basic IT issues using established procedures and frameworks
• Clearly communicate technical information to non-technical users
• Adhere to security standards to protect systems and data integrity
• Demonstrate general knowledge of operating systems and IT environments
• Prioritize and manage tasks to meet service level agreements (SLAs)
• Escalate complex issues to senior team members or appropriate departments
• Apply strong customer service and active listening skills to assess user needs
• Assist with creating and updating support documentation and knowledge base articles
• Collaborate with team members to improve workflows and support processes
• Participate in training to enhance technical skills and knowledge
• Identify recurring issues and provide feedback to improve service desk operations
• Maintain professionalism and confidentiality in all interactions

Qualifications

Required:

• 0–2 years of experience in IT support or customer service
• Microsoft Azure Fundamentals and Microsoft 365 Fundamentals
• Basic understanding of IT systems, troubleshooting techniques, and service desk environments
• Strong written and verbal communication skills
• Ability to explain technical concepts to non-technical users

Preferred:

• CompTIA A+ certification
• ITIL v4 Foundations certification
• Microsoft Associate-level certification
• Experience with ticketing systems or IT support platforms
• Familiarity with ITIL principles
• Exposure to scripting or automation tools (e.g., PowerShell, JavaScript)

Education

• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience

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