Intake Case Manager
Lakeshore Talent
To Apply for this Job Click Here
Intake Case Manager (CMA Coordinator – Intake)
Position Overview
Lakeshore Talent is partnering with a mission-driven organization dedicated to supporting individuals with disabilities and those in need of long-term care services in their search for an Intake Case Manager. The Intake Case Manager plays a vital role in helping individuals access essential supports by conducting functional assessments and guiding them through eligibility and application processes.
This position requires a balance of empathy, accuracy, and compliance, ensuring individuals receive timely and appropriate services while meeting all regulatory requirements.
Location: Greater Colorado Springs Area
Schedule: Monday – Thursday (7:30 – 5:30), Friday (7:30 – 12)
Pay: $22.32 – 23/18/hour, depending on experience
Key Responsibilities
- Conduct and document in-home functional needs assessments (100.2 assessments) for applicable programs
- Complete and submit Medicaid, ARG, and long-term care waiver applications
- Maintain accurate and timely electronic records across multiple systems
- Review and analyze case documentation, including medical, behavioral, financial, and legal records
- Enter detailed case notes while maintaining compliance with HIPAA and regulatory standards
- Provide high-quality customer service to internal and external stakeholders
- Communicate effectively via phone, email, and virtual platforms
- Build and maintain positive relationships with community partners and stakeholders
- Stay current on long-term care, Medicaid, and related program regulations
- Participate in required meetings, trainings, and professional development
- Assist with departmental coverage and adapt to evolving regulatory requirements
Qualifications
Minimum Requirements:
- Bachelor’s degree OR
- 5 years of experience working with vulnerable populations, individuals with disabilities, or within human services/non-profit settings OR
- Equivalent combination of education and relevant experience
- Strong computer skills, including Microsoft 365, Outlook, and Adobe Acrobat
- Ability to learn multiple databases and systems
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Ability to manage multiple priorities and deadlines
- Demonstrated empathy, cultural awareness, and emotional intelligence
- Ability to maintain confidentiality and adhere to HIPAA standards
- Valid driver’s license, reliable transportation, and required insurance
Preferred Qualifications:
- 1–3 years of case management experience
- Knowledge of Medicaid waiver programs and long-term care requirements
- Experience working with family systems, community resources, or service coordination
Work Environment & Benefits
This organization offers a collaborative and supportive work environment focused on professional growth and meaningful community impact. Employees may benefit from:
- Health, dental, and vision insurance
- Employer-paid life and short-term disability coverage
- Optional long-term disability and supplemental insurance
- Paid time off and holidays
- Retirement plan with employer contributions
- Flexible work arrangements (office, remote, community-based)
- Ongoing training and development opportunities
- Eligibility for Public Student Loan Forgiveness
- Mileage reimbursement
- Additional voluntary benefits
Why Join
If you are detail-oriented, compassionate, and committed to helping individuals access critical services, this role offers the opportunity to make a meaningful impact while growing your career in a supportive, mission-focused environment.
#ZR