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7 Call Center Staffing Trends You Cannot Ignore in 2021

Technology and Staff to Shape Customer Experience 2020 certainly shook the world, and call centers did not emerge unaffected. Many customer service operations quickly transformed their business models. Cloud technology enabled customer service agents to work from home and call centers to continue providing a...
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5 Tips For Executive Assistants Who Work Remotely

Productivity Strategies For Employees Who Work From Home Most executive assistants reported higher productivity during the early part of the pandemic. As businesses transitioned to remote work, there was a novelty with the change. Now that remote work is becoming standard, some employees are struggling...
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5 Tips to Advance Your Customer Service Career in 2021

Become Highly Attractive to Hiring Companies The number of customer service jobs in the United States is forecast to fall by 2% through 2029 (Bureau of Labor Statistics). This sounds like bad news for those who want to progress in the industry. Fewer jobs mean...
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How Do You Know You’re Hiring the Best Candidates for your Call Center Job Openings?

A Guide to Call Center Staffing Call center staffing can be very challenging. According to data collated by Avoxi, staff turnover rates in the United States range from 17% in small call centers to 44% in large call centers, with Cornell University research showing that...
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Has Your Salary as an Executive Assistant Roles Stagnated? Here’s What to Do

Tackling a Stagnant Salary Has your executive assistant salary stagnated, even though you have been working for your employer for a while? When your wages stagnate, it can be easy to get disheartened and lose motivation for your work. According to the Bureau of Labor...
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Registered Nurse Jobs – New Year’s Resolutions for Job Seekers

How to Ensure 2021 Is Your Year 2020 was a long year for everyone, and especially for those in nursing roles. You have been on the front line during a global pandemic. Your year probably didn’t go as planned. With 2021 now upon us, now...
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Hiring for An Executive Assistant? How To Tell if a Candidate Will Fit Your Culture

Hiring an Executive Assistant for Cultural Fit When you are hiring for a new executive assistant for your team, you should be as concerned about finding a candidate that fits your company culture as finding one that has the skills you are looking for. Company...
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Could Certified Nursing Assistant Contract Work Be Right For You?

Pros and Cons of Life as a Certified Nursing Assistant Certified nursing assistants are in high demand in today’s job market. According to the Bureau of Labor Statistics, this demand is set to grow. It forecasts that there will be almost 120,000 more nursing assistant...
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Why Aren’t the Top Candidates Applying to Your Executive Assistant Job Postings?

How to Recruit Top-Quality Executive Assistants As an executive, CEO, or HR Manager, finding the right candidate for an executive assistant job is an essential part of you being able to run the day-to-day of your job effectively. Executive assistant jobs, however, can often be...