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Interviewing for Customer Service Jobs? Avoid These Common Mistakes
What Not to Do in an Interview for a Job in a Call Center You’ve been invited to interview for your dream customer service job. It’s perfect for you. The job description could have been written as your resume. You’re prepared and confident from a skillset standpoint, but the interview process itself is really stressing…
Read MoreCall Center Staffing in the New Normal
Technology and Expertise to Collaborate in the Cloud The COVID-19 pandemic has rapidly altered the way many companies are strategizing their call center staffing. There has been an acceleration of digitalization, and a rapid deployment of the cloud to support virtual teams. What does the future look like for call center staffing in the new…
Read MoreDiversity in the Workplace – 4 Undeniable Benefits
Why You Should Make Diversity and Inclusion Your Top Priority Diversity in staffing has become a top priority at many companies. The PwC Global Diversity and Inclusion Survey shows that companies around the world are onboarding diversity and inclusion as a core business value at a greater rate than ever. 87% of respondents to the…
Read MoreHow to Get the Most Out of Your Remote Executive Assistant
Strategies to Boost Remote EA Effectiveness An executive assistant is invaluable to your leaders and managers, but the way they are working together is changing. Because of COVID-19, the transformation from office-based executive assistants to remote employees has been accelerated. For many executives, this poses a problem. They are used to working in close quarters…
Read MoreHow Do You Hire the Best Talent for Your Customer Service Jobs?
7 Tactics to Boost Your Hiring ROI Don’t underestimate the importance of your customer service jobs. In its 2018 Global Customer Service Report, Microsoft found that 95% of respondents said customer service is a key factor in their loyalty to a brand. If your customer service is below par, your customers will look elsewhere. To…
Read MoreHow Do Executive Assistants Work Effectively Now That They Are Remote Workers?
6 Tips to Remain Your Executive’s Go-To Resource Your boss may consider you to be a stellar executive assistant, but now that you have been asked to work remotely, how will you maintain your reputation as the go-to executive assistant? Working Remotely, Your Relationship Will Be Different At the time of writing this, a rapid move to…
Read MoreHow to Score Your Ideal Customer Service Job
5 Top Tips to Boost Job Search Success Customer service jobs are ideal if you are a people person and a problem-solver. According to salary.com, the average annual salary for customer service jobs in the United States is around $36,000. The best in the business can earn upwards of $45,000 per year. That’s great money…
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