Technology and Staff to Shape Customer Experience 2020 certainly shook the world, and call centers did not emerge unaffected. Many customer service operations quickly transformed their business models. Cloud technology enabled customer service agents to work from home and call centers to continue providing a service. As we move through 2021, the future is likely…

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Productivity Strategies For Employees Who Work From Home Most executive assistants reported higher productivity during the early part of the pandemic. As businesses transitioned to remote work, there was a novelty with the change. Now that remote work is becoming standard, some employees are struggling to maintain good work habits. According to S&P Global Market…

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Become Highly Attractive to Hiring Companies The number of customer service jobs in the United States is forecast to fall by 2% through 2029 (Bureau of Labor Statistics). This sounds like bad news for those who want to progress in the industry. Fewer jobs mean fewer opportunities to build a healthy career, right? Not necessarily.…

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