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Customer Service Jobs: What Questions Must a Candidate Ask?
‘Do You Have Any Questions?’–They’re Right Here When interviewing for customer service jobs, you’ll be asked plenty of questions by the hiring manager. They want to check that you have the skills needed to be the team player the company needs in their customer service department. Then the interviewer will ask if you have any…
Read MoreCustomer Service Positions: What Questions Must Interviewers Ask Candidates?
Discover the True Candidate Interviewing for customer service roles is a critical aspect of the hiring process. It can help ensure you hire the best talent for your team and company. Interviewers must make sure they get answers that will help them determine if the candidate can provide the excellent customer service the company needs…
Read More5 Tips to Show You Are the Team Player a Hiring Company Needs in Their Customer Service Department
Advice for Proving You’re the Candidate an Employer Should Hire To consistently achieve customer satisfaction, customer service roles rely on a foundation of teamwork. A cohesive customer service team is better able to solve complaints, make sales, and personalize the customer experience. Unfortunately, division within a team causes the opposite results. According to Forbes, 97%…
Read MoreIs There Such a Thing as the Perfect Candidate for a Customer Service Job?
The Myth of Finding the Ideal Customer Service Representative Executives know that the customer service team drives a business’s success. They make – or break – the customer’s experience which, in turn, impacts profits. It’s logical that a business wants to find the perfect candidate for these roles. But is there a cost to waiting…
Read MoreHow Should Executive Assistants Negotiate a Good Job Offer?
Tips for Administrative and Executive Assistants to Negotiate Salary and Benefits Executive assistants, like all job hunters, want to negotiate the best job offer when starting a new position. But many hesitate when the moment comes. According to Inc.com, 70% of hiring managers expect candidates to negotiate. Only 55% do. Accepting a job offer or…
Read MoreHow Can a Denver Staffing Agency Help You Fill Accounting Jobs Post-COVID-19?
Staffing Agencies Provide Hiring Expertise After The Pandemic COVID-19 changed the job market for accounting roles, just like it impacted every aspect of business. Businesses were forced to adjust their hiring processes. Many assumed it would be temporary. Now businesses realize the hiring changes may be here to stay, but many aren’t prepared. According to…
Read More7 Call Center Staffing Trends You Cannot Ignore in 2021
Technology and Staff to Shape Customer Experience 2020 certainly shook the world, and call centers did not emerge unaffected. Many customer service operations quickly transformed their business models. Cloud technology enabled customer service agents to work from home and call centers to continue providing a service. As we move through 2021, the future is likely…
Read More5 Tips For Executive Assistants Who Work Remotely
Productivity Strategies For Employees Who Work From Home Most executive assistants reported higher productivity during the early part of the pandemic. As businesses transitioned to remote work, there was a novelty with the change. Now that remote work is becoming standard, some employees are struggling to maintain good work habits. According to S&P Global Market…
Read More5 Tips to Advance Your Customer Service Career in 2021
Become Highly Attractive to Hiring Companies The number of customer service jobs in the United States is forecast to fall by 2% through 2029 (Bureau of Labor Statistics). This sounds like bad news for those who want to progress in the industry. Fewer jobs mean fewer opportunities to build a healthy career, right? Not necessarily.…
Read MoreHow Do You Know You’re Hiring the Best Candidates for your Call Center Job Openings?
A Guide to Call Center Staffing Call center staffing can be very challenging. According to data collated by Avoxi, staff turnover rates in the United States range from 17% in small call centers to 44% in large call centers, with Cornell University research showing that replacing one agent costs around 16% of their gross annual…
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