Service Coordinator Supervisor – Children’s Waivers

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Lakeshore Talent is partnered with a reputable Non-Profit in Colorado Springs in their search for a Children’s Waiver Support Coordinator Supervisor. This individual is responsible for managing a team of care coordinators (on average 15 individuals) who support families and children with long-term service needs. The position involves overseeing quality assurance, staff development, and service delivery to ensure compliance with program requirements and standards. The supervisor also serves as a liaison between team members, community partners, and leadership.

Position Title: Supervisor – Family Support Coordination
Compensation Range: $61,995 – $64,553
Benefits: Includes health, dental, vision, life insurance, disability, retirement contributions, and other optional plans.

Key Responsibilities:

• Deliver consistent, high-quality support to internal teams and community partners through effective communication and service coordination.
• Ensure adherence to regulations and internal policies, providing training and guidance to direct reports.
• Review service plans for regulatory compliance and coach staff to meet quality benchmarks.
• Address performance issues through mentoring and structured improvement plans.
• Organize and lead team meetings, staff check-ins, and training sessions to promote cohesion and continued learning.
• Participate in hiring efforts and support onboarding and mentorship for new hires.
• Act as a role model of ethical behavior, cultural awareness, and inclusive practices.
• Build a working knowledge of conflict resolution, local support resources, and project planning.
• Collaborate with program leadership to assess department needs and manage risks proactively.
• Offer coverage and assistance across other teams and functions as needed.

Core Competencies:

• Advanced use of digital tools including productivity suites, cloud-based platforms, and communication apps.
• Strong organizational and time-management abilities.
• Effective problem-solving, critical thinking, and data evaluation skills.
• Empathy and professionalism in working with individuals receiving support services.
• Flexibility in navigating regulatory updates and shifting program priorities.

Education and Experience:

Required:

• Bachelor’s degree in a human services or related discipline; equivalent experience may be considered in lieu of a degree
• At least two years in case management or related service coordination..

Preferred:

• Experience leading teams, resolving conflict, and managing compliance-driven programs.
• Knowledge of long-term care programs, Medicaid waivers, and person-centered planning.

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