Service Coordinator Supervisor – Ongoing team

Lakeshore Talent

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Lakeshore Talent is partnered with a reputable Non-Profit Organization out of Colorado Springs in their search for a Service Coordinator Supervisor. This individual will oversee a team of Service Coordinators focused on providing long-term community-based supports for adults. This role involves coaching, training, and supervising team members (a team of up to 15) while ensuring that services provided are consistent, person-focused, and compliant with applicable guidelines. The Supervisor promotes a collaborative and inclusive culture, resolves issues, and supports the ongoing professional growth of team members.

Position Details:
Location:
Hybrid, with in person requirements in Colorado Springs, CO
Pay: $61,000 – $64,500, depending on experience
Benefits Offered: Health, Dental, Vision, Life, Disability, 401K, and other supplemental insurance options
 


Key Responsibilities:
  • Promote positive and respectful communication among team members and with external contacts daily.
  • Understand and apply current care coordination policies and guidelines to train and advise staff.
  • Regularly review staff documentation and service plans to ensure expectations are met.
  • Provide constructive feedback and offer additional learning opportunities when needed.
  • Lead the development of improvement plans for employees with performance challenges.
  • Host team meetings and staff development sessions in person or using remote tools.
  • Conduct monthly individual meetings with direct reports to support professional growth and address concerns.
  • Participate in the recruitment process by reviewing applicants, conducting screenings, or interviewing.
  • Mentor senior team members in building their leadership and training abilities.
  • Demonstrate integrity and consistency while promoting the organization’s values and culture.
  • Use effective conflict resolution skills to address team or client-related challenges.
  • Build awareness of available community and internal resources that benefit those served.
  • Stay visible and accessible to the team throughout the workweek for real-time support.
  • Attend leadership and cross-team meetings to stay informed and aligned on priorities.
  • Provide administrative support and assist with documentation tasks when assigned.
  • Maintain valid transportation and coverage for job-related travel as needed.

Qualifications:
Required Background:
  • Bachelor’s degree in a behavioral health, social sciences, or related field. A combination of relevant education and professional experience may be considered for candidates without a degree.
Preferred Background:
  • At least two years of work in service coordination, case management, or a related setting.
  • Experience leading a team, supporting employee development, and managing workflow.
  • Working knowledge of assistance programs for individuals with disabilities or complex needs.
  • Familiarity with relevant service guidelines and community networks.

Skills and Tools:
  • Skilled in using computers, smartphones, virtual meeting platforms, and cloud-based systems.
  • Organized, dependable, and able to meet deadlines while managing multiple tasks.
  • Strong written and verbal communication skills.
  • High attention to detail and accuracy when working with data.
  • Friendly, professional attitude and a commitment to ethical conduct.
  • Able to manage priorities in fast-paced or evolving situations.
 

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