Technology and Expertise to Collaborate in the Cloud The COVID-19 pandemic has rapidly altered the way many companies are strategizing their call center staffing. There has been an acceleration of digitalization, and a rapid deployment of the cloud to support virtual teams. What does the future look like for call center staffing in the new…

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Why You Should Make Diversity and Inclusion Your Top Priority Diversity in staffing has become a top priority at many companies. The PwC Global Diversity and Inclusion Survey shows that companies around the world are onboarding diversity and inclusion as a core business value at a greater rate than ever. 87% of respondents to the…

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