Posts Tagged ‘call center staffing’
7 Call Center Staffing Trends You Cannot Ignore in 2021
Technology and Staff to Shape Customer Experience 2020 certainly shook the world, and call centers did not emerge unaffected. Many customer service operations quickly transformed their business models. Cloud technology enabled customer service agents to work from home and call centers to continue providing a service. As we move through 2021, the future is likely…
Read MoreHow Do You Know You’re Hiring the Best Candidates for your Call Center Job Openings?
A Guide to Call Center Staffing Call center staffing can be very challenging. According to data collated by Avoxi, staff turnover rates in the United States range from 17% in small call centers to 44% in large call centers, with Cornell University research showing that replacing one agent costs around 16% of their gross annual…
Read MoreCall Center Staffing in the New Normal
Technology and Expertise to Collaborate in the Cloud The COVID-19 pandemic has rapidly altered the way many companies are strategizing their call center staffing. There has been an acceleration of digitalization, and a rapid deployment of the cloud to support virtual teams. What does the future look like for call center staffing in the new…
Read MoreDiversity in the Workplace – 4 Undeniable Benefits
Why You Should Make Diversity and Inclusion Your Top Priority Diversity in staffing has become a top priority at many companies. The PwC Global Diversity and Inclusion Survey shows that companies around the world are onboarding diversity and inclusion as a core business value at a greater rate than ever. 87% of respondents to the…
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