In-Home Services Coordinator
Lakeshore Talent
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Lakeshore Talent is in search of an In-Home Services Coordinator for a direct hire opportunity at a respected healthcare organization in Charlottesville, VA.
Position Overview:
- Location: Charlottesville, VA
- Schedule: Monday through Friday, 8:00 AM – 4:30 PM
- Pay Rate: $19.23–$23.08/hr
Must-Have Qualifications:
- High School Diploma or GED
- Valid state-issued driver’s license, personal transportation, good driving record, and auto insurance as required by law
- Current First Aid and BLS certifications (American Heart Association or Red Cross only)
- At least 2 years of experience in gerontology and/or medical/social services
- Minimum 1 year of experience in scheduling or logistics management
- Minimum 1 year in the healthcare field
- Strong knowledge of the local geographic area for effective scheduling
- Understanding of the physical and emotional needs of seniors with physical/mental impairments
Key Responsibilities:
Client Support & Oversight (50%)
- Serve as liaison between clients, families, caretakers, and the healthcare organization’s In-Home Services team
- Ensure schedules align with Plan of Care (PoC) and provider orders
- Coordinate services with other community agencies or internal departments
- Document and communicate schedule changes to clients and staff
- Conduct routine and unscheduled supervisory visits to client homes
- Participate in daily team stand-ups and on-call rotation
- Maintain up-to-date records of home visits and service delivery tasks
- Address and resolve service-related issues or complaints in collaboration with leadership
- Participate in the selection and oversight of care workers to ensure quality care
Administrative Operations (50%)
- Maintain client records in compliance with federal, state, and organizational standards
- Utilize software systems for scheduling and operational reporting
- Assist with orientation, training, and development of Personal Care Workers (PCWs)
- Provide performance feedback and lead in-service training sessions as needed
- Fill in to perform PCW duties when necessary
- Schedule staff in the most efficient and cost-effective manner
- Ensure accurate and timely communication across electronic health records
- Answer and transfer incoming calls professionally
- Accept intake and referral calls, representing the organization positively
- Support operational goals including quality, census, and revenue targets
- Collaborate with leadership on standard procedures and backup management duties
- Foster positive morale and teamwork across staff and departments
- Attend internal meetings as needed to support coordination and care planning
Benefits Starting Day 1:
- Medical: United Healthcare
- Vision: VSP
- Dental: Delta Dental
- 401(k): 50% match on the first 4%
- Paid Time Off
- 11 Paid Holidays
- Employee Assistance Program
- Wellness Benefit and Employee Discounts
- Tuition Reimbursement
- Employee Referral Bonus: Up to $10,000
If you or someone you know is passionate about supporting seniors through high-quality, coordinated in-home care, this role with a mission-driven healthcare organization could be an excellent fit!